Health Information Specialist I

Datavant•Richmond, VA

7h•$15 - $18•Onsite

About The Position

Datavant is a healthcare data collaboration platform that provides data solutions to organizations across the healthcare ecosystem. The Health Information Specialist I receives and processes patient health information requests according to Company and facility policies and procedures, maintains confidentiality and security of privileged information, and manages and safeguards patient health records in compliance with HIPAA standards and applicable medical privacy regulations. The role prepares and assembles patient charts, verifies records are accurate and complete, creates digital images of paperwork for electronic medical records, and retrieves and transmits records in response to requests from facility staff and external sources. Other duties may include answering inbound and outbound calls, assisting walk-in patients, handling faxes and mail, data entry, scheduling pickups, and other assigned administrative work. The role is based at 5855 Bremo Road, Suite 407, Richmond, Virginia, and is scheduled Monday through Friday from 8:00 a.m. to 4:30 p.m. EST. Overtime may be required during peak seasons.

Requirements

High school diploma or GED.
Must be at least 18 years old.
Ability to commute between locations as needed.
Able to work overtime during peak seasons when required.
Basic computer proficiency.
Comfort using phones, fax machines, printers, and other general office equipment regularly.
Professional verbal and written communication skills in English.

Nice To Haves

Experience in a healthcare environment.
Previous production- or metric-based work experience.
In-person customer service experience.
Ability to build relationships with on-site clients and customers.
Comfort bringing new ideas, process-improvement suggestions, and feedback to internal stakeholders.

Responsibilities

Receive and process requests for patient health information in accordance with Company and facility policies and procedures.
Maintain confidentiality and security of privileged information.
Maintain working knowledge of Company and facility software.
Follow Company and customer facility codes of conduct and policies.
Inform the manager about work, site difficulties, and fluctuating volumes.
Assist with additional work duties or responsibilities as required.
Apply medical privacy regulations consistently to prevent unauthorized disclosure.
Manage and safeguard patient health records and ensure compliance with HIPAA standards.
Prepare new patient charts by gathering documents and information from paper sources and/or electronic health records.
Assemble medical records in standard order and ensure they are accurate and complete.
Create digital images of paperwork for storage in the electronic medical record.
Respond to internal and external patient-record requests by retrieving and transmitting records appropriately.
Answer inbound and outbound calls.
Assist walk-in patients as needed.
Assist with administrative duties such as handling faxes, opening mail, and data entry.
Meet productivity expectations specified for the site.
Schedule pickups as needed.
Perform other duties as assigned.