Compliance Specialist

Mental Health Association - Western MA•Chicopee, MA

9h•$21 - $24•Onsite

About The Position

The Compliance Specialist develops and maintains systems that support continuous quality improvement across the organization. The role focuses on designing and implementing auditing programs, reviewing audit systems, conducting feedback reviews, and helping implement corrective actions. The position works directly with programs to perform chart reviews and compliance audits and ensure adherence to regulatory standards. It combines administrative work with hands-on quality assurance and compliance oversight. The schedule is Monday through Friday, 9:00 a.m. to 5:00 p.m. The position is 100% on-site and in person. The stated pay range is $21.00–$24.00 per hour.

Requirements

One year of experience in a human services-related field or educational equivalent.
Ability to work independently, manage time effectively, and collaborate with teams.
Familiarity with Continuous Quality Improvement principles, quality benchmarking, and process management tools.
Experience developing training programs aligned with the organization's mission and CQI initiatives.
Knowledge of system creation, data collection, and outcome measurement.
Proficiency in MS Word, Excel, and data entry.
Ability to implement organizational programs and coordinate staff efforts to meet objectives.
Strong understanding of regulatory requirements in mental health, substance abuse, and healthcare.
Skill in organizing and analyzing quality data, identifying errors, and implementing corrections.
Excellent interpersonal skills and a compassionate approach.
Strong oral, written, and organizational abilities.

Responsibilities

Assist in developing and implementing quality measurement systems and plans aligned with the organization's strategic goals, including contributing to the annual quality plan.
Promote data use by establishing benchmark quality statistics and collaborating with external organizations on benchmarking.
Monitor and interpret trends and stay current on quality standards and regulations.
Support quality management efforts and reduce compliance risks by ensuring adherence to quality policies and procedures.
Integrate quality improvement initiatives into core functions and work with leadership to enhance service efficiency and effectiveness.
Oversee collection of quality metrics and ensure data accuracy and compliance for reporting.
Develop audits to ensure ongoing regulatory compliance.
Advocate for policies that support the organization's mission and establish processes for ongoing policy review and revision.
Analyze data trends and collaborate with programs on improvement processes; provide feedback, track results, and monitor corrective actions.
Participate in quality management and performance improvement committees and facilitate compliance reviews.
Prepare documentation for state audits and collaborate with administrative departments during audit processes.
Support agency-wide compliance activities.