Compliance Specialist

Associa • Williamsburg, VA

11d • $23 - $25

About The Position

Associa is hiring a Compliance Specialist to support a large-scale HOA community in Williamsburg. The role helps ensure the community is well cared for through documentation, data entry, report generation, follow-up, and collaboration with homeowners and the internal team. The specialist meets and communicates with homeowners, inspects community grounds and subdivisions, investigates complaints and compliance concerns, documents findings, submits reports, and follows up on corrections or maintenance repairs. The role also communicates findings to the General Manager, homeowners, committee members, and board members. Other duties may be assigned.

Requirements

• High school diploma or GED.
• At least 2 years of office, clerical, customer service, or administrative assistant experience.
• Customer-service-driven and team-oriented approach.
• Excellent written and spoken communication skills.
• Knowledge of conflict resolution techniques.
• Attention to detail and strong organizational skills.
• Proactive communication style and strong follow-up and follow-through skills.
• Takes ownership and initiative and works proactively.
• Proficiency with Microsoft Word, Excel, and Outlook.

Responsibilities

• Meet and greet homeowners, engage with them, and build rapport.
• Walk and inspect community grounds and subdivisions using a list of items to inspect.
• Investigate homeowner complaints, violations, maintenance concerns, and community safety, code, and compliance issues.
• Record and document findings and submit reports.
• Follow up to ensure corrections or maintenance repairs are completed.
• Communicate and follow up with the General Manager, homeowners, committee members, and board members regarding findings.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED