Health Services Manager Jobs

About The Position

Requirements

• Bachelor's degree in Healthcare Administration, Business Administration, Nursing, Public Health, Organizational Development, or a related field, or an acceptable combination of education and related experience.
• 3–5 years of progressive experience in healthcare administration, physician relations, clinical operations, provider engagement, or patient experience.
• Experience analyzing provider or patient survey data and developing improvement initiatives.
• Experience collaborating with physician leaders and healthcare executives to execute operational initiatives.
• Strong knowledge of physician engagement, clinician experience, and healthcare operational practices.
• Advanced analytical skills, including interpreting quantitative and qualitative survey data, evaluating metrics, and translating insights into operational improvement plans.
• Strong communication and presentation skills to facilitate training, lead meetings, and present operational updates to executive and clinical leadership.
• Excellent interpersonal, relationship-building, and influence skills, including the ability to build trust and navigate medical staff structures without direct authority.
• Knowledge of clinician engagement survey vendor tools, performance scorecards, and healthcare operational workflows.
• Ability to manage multifaceted projects, prioritize deliverables, and coordinate cross-functional program execution across diverse care environments.

Nice To Haves

• Master's degree in Healthcare Administration (MHA), Business Administration (MBA), Nursing (MSN), or Healthcare Leadership/Organizational Behavior.
• Experience managing multi-facility or regional programs across inpatient and outpatient care settings.
• Familiarity with provider lifecycle management, retention strategies, and clinician well-being frameworks.
• Experience designing and coordinating professional development curricula or training workshops for clinicians.
• Certified Patient Experience Professional (CPXP).
• Certified Change Management Professional.
• Lean Six Sigma Black Belt or Six Sigma Green Belt Certification.
• FACHE - ACHE Fellow.

Responsibilities

• Manage the end-to-end administration of the annual clinician engagement survey cycle across hospital and ambulatory care environments.
• Analyze provider engagement metrics and maintain scorecards and analytical dashboards tracking leading and lagging indicators, including retention rates and engagement percentiles.
• Implement and monitor compliance with executive leadership rounding frameworks focused on physician responsiveness and operational support.
• Coordinate the planning, execution, and follow-up for physician leadership skill-building, communication training, and professional development programs.
• Oversee physician communication channels, including newsletters, open forum logistics, and online resource pages.
• Develop and distribute educational materials, job aids, micro-learning modules, and recognition programs for physicians and advanced practice providers across care settings.
• Partner with physician leaders, medical directors, and health system executives to translate survey insights into actionable performance and culture improvement plans.
• Lead special projects and ad hoc operational initiatives aligned with enterprise clinical experience and organizational culture goals.
• Perform other duties as assigned.
• Maintain regular and reliable attendance.
• Comply with all policies and standards.