Physician Experience Manager

Community Health Systems Professional Services Corporation•Franklin, TN

About The Position

The Physician Experience Manager leads operational initiatives and daily program strategies to measure, analyze, and enhance physician and advanced provider engagement, satisfaction, and practice environments across the organization. Reporting to clinical experience leadership, the role manages the end-to-end administration of clinician engagement surveys, tracks performance metrics, and supports action-planning frameworks. The position collaborates with medical staff leadership and executive teams to operationalize provider leadership development, streamline communication channels, and advance retention and culture improvement initiatives.

Requirements

Bachelor's degree in Healthcare Administration, Business Administration, Nursing, Public Health, Organizational Development, or a related field, or an acceptable combination of education and related experience.
3–5 years of progressive experience in healthcare administration, physician relations, clinical operations, provider engagement, or patient experience.
Experience analyzing provider or patient survey data and developing improvement initiatives.
Experience collaborating with physician leaders and healthcare executives to execute operational initiatives.
Strong knowledge of physician engagement, clinician experience, and healthcare operational practices.
Advanced analytical skills, including interpreting quantitative and qualitative survey data, evaluating metrics, and translating insights into operational improvement plans.
Strong communication and presentation skills to facilitate training, lead meetings, and present operational updates to executive and clinical leadership.
Excellent interpersonal, relationship-building, and influence skills, including the ability to build trust and navigate medical staff structures without direct authority.
Knowledge of clinician engagement survey vendor tools, performance scorecards, and healthcare operational workflows.
Ability to manage multifaceted projects, prioritize deliverables, and coordinate cross-functional program execution across diverse care environments.

Nice To Haves

Master's degree in Healthcare Administration (MHA), Business Administration (MBA), Nursing (MSN), or Healthcare Leadership/Organizational Behavior.
Experience managing multi-facility or regional programs across inpatient and outpatient care settings.
Familiarity with provider lifecycle management, retention strategies, and clinician well-being frameworks.
Experience designing and coordinating professional development curricula or training workshops for clinicians.
Certified Patient Experience Professional (CPXP).
Certified Change Management Professional.
Lean Six Sigma Black Belt or Six Sigma Green Belt Certification.
FACHE - ACHE Fellow.

Responsibilities

Manage the end-to-end administration of the annual clinician engagement survey cycle across hospital and ambulatory care environments.
Analyze provider engagement metrics and maintain scorecards and analytical dashboards tracking leading and lagging indicators, including retention rates and engagement percentiles.
Implement and monitor compliance with executive leadership rounding frameworks focused on physician responsiveness and operational support.
Coordinate the planning, execution, and follow-up for physician leadership skill-building, communication training, and professional development programs.
Oversee physician communication channels, including newsletters, open forum logistics, and online resource pages.
Develop and distribute educational materials, job aids, micro-learning modules, and recognition programs for physicians and advanced practice providers across care settings.
Partner with physician leaders, medical directors, and health system executives to translate survey insights into actionable performance and culture improvement plans.
Lead special projects and ad hoc operational initiatives aligned with enterprise clinical experience and organizational culture goals.
Perform other duties as assigned.
Maintain regular and reliable attendance.
Comply with all policies and standards.