Experience Manager

Ulta Beauty, Inc. • Evesham Township, NJ

8d

About The Position

The Experience Manager (EM) leads a high-performing team to deliver sales growth and an exceptional guest experience across retail, salon services, boutiques, makeup, and related businesses. The EM oversees stylists, estheticians, guest coordinators and Assistant Services Managers where applicable, Sales Managers, and boutique leads. The role is accountable for Net Promoter Score (NPS), guest satisfaction, and business performance, using a focus on performance, people, and process. It requires a passion for beauty, a drive for results, strong guest service, and the ability to lead, influence, and develop a team.

The EM promotes Ulta Beauty’s mission, vision, and values while advancing store goals for services, boutiques, retail sales, guest loyalty, payroll, omnichannel performance, and shrink. The role supports staffing and scheduling, develops associates, provides beauty services and product demonstrations, and ensures compliance with company policies, procedures, safety, inventory, and operational standards. The EM also communicates business trends and opportunities to field and services leadership.

This position works a flexible, full-time schedule that includes days, evenings, weekends, and holidays, and requires attendance at corporate business meetings and conferences. Work involves continuous movement around the store; frequent standing, bending, reaching, twisting, lifting or moving up to 25 pounds, and handling objects; and frequent use of computers, telephonic devices, and office supplies. The hourly pay range is $28.50–$35.00, with the opportunity for eligible associates to earn additional compensation under the company bonus plan. Full-time positions are eligible for paid time off and health, dental, vision, life, and disability benefits.

Requirements

• 2–3+ years of relevant fast-paced retail management experience or other relevant work experience.
• Financial management experience, including driving sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
• Advanced competency in cosmetology services, including sales, guest experience, and product attachment; knowledge of Board of Cosmetology regulations and hiring requirements.
• Retail management ability, including monitoring inventory, achieving operational excellence, driving a service culture, and executing merchandise directives.
• Leadership experience attracting, developing, and motivating talent; adapting to change and leading others through change; building collaborative relationships; and leading and influencing a team.
• Proficiency with basic technology, such as point-of-sale systems, Microsoft Office programs, and Apple devices.
• Excellent written and verbal communication skills.
• Strong collaboration and interpersonal skills.
• Strong organizational skills and ability to manage multiple tasks.
• Ability to react under pressure, use good judgment in ambiguous situations, and remain flexible and adaptable.
• Cosmetology license and/or cosmetology management license where required by state law.
• Ability to work a flexible, full-time schedule including days, evenings, weekends, and holidays.
• Ability to meet the physical demands described, including frequent lifting or moving of up to 25 pounds.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Promote accountability for store goals in services, boutiques, retail sales, guest loyalty (including credit), payroll, omnichannel, and retail shrink.
• Drive profitability through operational excellence, sales growth, and expense control.
• Use store forecasts and payroll budgets to support scheduling needs, communicate them to the General Manager, and help maximize productivity and complete workload within budget.
• Develop strategies to address underperforming business metrics using company programs, tools, and resources.
• Support direct reports in developing and maintaining their clientele.
• Perform makeup applications, skincare analysis, and product demonstrations for guests.
• Stay informed about beauty industry trends, products, and services, including their ingredients and benefits.
• Maintain regular attendance and hold store associates accountable to the attendance policy.
• Attract, hire, retain, and source diverse salon and boutique talent, and address staffing needs and open positions.
• Build an engaged team through collaboration, two-way communication, prioritization, and coaching that supports guest loyalty.
• Create an inclusive environment that encourages associate growth and engagement.
• Support professional development through training, feedback, coaching, performance reviews, succession planning, and individual development plans.
• Participate in ongoing training, including brand and category education, and ensure direct reports do the same.
• Build professional peer and brand partner relationships that support sales and service goals.
• Work with the leadership team to model teamwork and guest service, set priorities, give direction and support, and share best practices.
• Execute the Guest Engagement Leader program through business ownership, associate coaching, and leadership of a helpful guest experience across store performance metrics.
• Ensure compliance with company policies, procedures, store standards, and the Infection Control Policy; enforce the dress code.
• Use the company scheduling tool to create and adjust schedules, manage attendance, and schedule associates to meet guest, sales, loss-prevention, and operational needs.
• Use the company task management tool to prioritize and execute workload, including resets, pricing updates, inventory tasks, cleaning, and replenishment.
• Protect company assets and minimize loss by ensuring compliance with workplace safety, inventory control, cash management, and loss-prevention standards.
• Execute inventory control processes, including handling known theft, damages, hazardous waste, inventory adjustments, and product returns, and complete theft reporting as needed.
• Support continuous improvement by encouraging adoption of company initiatives and technology and ensuring store tasks are completed.
• Use company programs, tools, and resources to improve store performance.
• Communicate business trends, opportunities, events, operational challenges, merchandise needs, and competitive information to field and services leadership.
• Attend corporate business meetings and conferences.

Benefits

• Paid time off for full-time positions.
• Health insurance for full-time positions.
• Dental insurance for full-time positions; dental benefits are also available to part-time positions.
• Vision insurance for full-time positions; vision benefits are also available to part-time positions.
• Life insurance for full-time positions; life benefits are also available to part-time positions.
• Disability benefits for full-time positions; disability benefits are also available to part-time positions.
• Eligible associates may earn additional compensation under the company bonus plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed