Experience Manager

Ulta Beauty, Inc. • Federal Way, WA

12h

About The Position

The Experience Manager (EM) leads through Ulta Beauty’s mission, vision, and values to build a high-performing team and grow retail and services sales. The EM leads stylists, estheticians, guest coordinators and Assistant Services Managers at select locations, Sales Managers, and boutique leads. The role is accountable for the guest experience, retail sales, salon services, boutiques, makeup, and guest satisfaction, including Net Promoter Score (NPS). The EM drives performance, people, and process by supporting sales and service results, developing associates, and ensuring operating procedures and compliance standards are followed.

This position requires a drive for results, passion for the beauty industry, strong guest-service ability, and the capacity to lead, influence, and develop a team. The EM works a flexible, full-time schedule that includes days, evenings, weekends, and holidays, and attends corporate business meetings and conferences. The work involves continuous mobility and coordination throughout the store, frequent standing, bending, reaching, and twisting, and frequent lifting or moving of up to 25 pounds. It also involves frequent use of a computer, telephonic devices, and related office supplies.

The listed pay range is $33.00–$40.00 per hour, with the opportunity for eligible associates to earn additional compensation under the company bonus plan. Full-time positions are eligible for paid time off and health, dental, vision, life, and disability benefits.

Requirements

• 2–3 or more years of relevant, fast-paced retail management experience or other relevant work experience.
• Financial management experience driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
• Advanced competency in cosmetology services, including sales, guest experience, and product attachment; knowledge of Board of Cosmetology regulations and hiring requirements.
• Retail management ability in inventory monitoring, operational excellence, service culture, and execution of merchandise directives.
• Leadership experience attracting, developing, and motivating talent; adapting to change and leading others through change; building collaborative relationships; and leading and influencing a team.
• Proficiency with basic technology, such as point-of-sale systems, Microsoft Office programs, and Apple devices.
• Excellent written and verbal communication skills.
• Strong collaboration and interpersonal skills.
• Strong organizational skills and ability to manage multiple tasks.
• Ability to react under pressure, exercise good judgment in ambiguous situations, and remain flexible and adaptable.
• Cosmetology license and/or cosmetology management license where required by state law.
• Ability to work a flexible, full-time schedule that includes days, evenings, weekends, and holidays.
• Ability to attend corporate business meetings and conferences.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Promote accountability for store goals in services, boutiques, retail sales, guest loyalty (including credit), payroll, omnichannel performance, and retail shrink.
• Drive profitability through operational excellence, sales growth, and expense control.
• Use store forecasts and payroll budgets to support scheduling needs, coordinate with the General Manager, maximize productivity, and complete workload within budget and on time.
• Develop strategies to improve underperforming business metrics using company programs, tools, and resources.
• Support direct reports in developing and maintaining their clientele.
• Perform makeup applications, skincare analyses, and product demonstrations to support sales and the guest experience.
• Stay informed about industry trends, products, services, ingredients, and benefits during work time.
• Maintain regular, prompt attendance and hold store associates accountable to the attendance policy.
• Attract, hire, retain, and source diverse talent for the salon and boutiques, and address staffing needs and open positions.
• Build an engaged team through collaboration, two-way communication, work prioritization, and coaching behaviors that drive guest loyalty.
• Create an inclusive environment that supports associate growth and engagement.
• Support manager and associate development through training, individualized feedback and coaching, performance reviews, succession planning, and development plans.
• Participate in ongoing training, including brand and category education, and ensure direct reports do the same.
• Build professional relationships with peers and brand partners to support sales and service goals.
• Model teamwork and guest-service excellence alongside the leadership team by setting priorities, providing direction and support, and sharing best practices.
• Execute the Guest Engagement Leader program through business ownership, associate coaching, and leadership of a helpful, friendly guest experience.
• Ensure compliance with company policies, procedures, and store standards, including the Infection Control Policy, and enforce the dress code.
• Use the company scheduling tool to create and adjust schedules, manage attendance, and align staffing with guest experience, sales, loss-prevention, reporting, and company needs.
• Use the company task-management tool to prioritize and complete workload, including resets, pricing updates, inventory tasks, cleaning, and replenishment.
• Protect company assets and minimize loss by maintaining workplace safety, inventory control, cash management, and loss-prevention standards.
• Execute daily inventory-control processes, including handling known theft, damages, hazardous waste, inventory adjustments, and product returns; complete theft reporting as needed.
• Support continuous improvement by promoting company initiatives and technology, communicating expectations, and ensuring store tasks are completed.
• Use company programs, tools, and resources to drive store improvements.
• Communicate and provide feedback to field and services leadership about business trends, opportunities, events, operational challenges, merchandise needs, and the competitive landscape.

Benefits

• Paid time off for eligible full-time associates.
• Health insurance for eligible full-time associates.
• Dental insurance for eligible full-time associates.
• Vision insurance for eligible full-time associates.
• Life insurance for eligible full-time associates.
• Disability benefits for eligible full-time associates.
• Eligible associates may earn additional compensation under the company bonus plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed