Ambulatory Nurse Manager, Multispecialty Northern Region

Christiana Care Health Services•Wilmington, DE

About The Position

ChristianaCare Medical Group is seeking a Manager of Nursing Services to provide leadership and operational oversight for nursing practice and clinical care delivered by support staff across multispecialty practices in the Northern Region. The role supports practices including Swank GI, Behavioral Health, Rheumatology, Strong Bones, Endocrinology, and Heart Failure, with cross-coverage and travel to specialty and other locations as operational and clinical needs require. The manager promotes safe, high-quality, patient-centered, relationship-based care and oversees RN, LPN, and Medical Assistant clinical practice and competencies. The position develops and evaluates clinical policies, procedures, protocols, and workflows; supports education, orientation, onboarding, recruitment, and staff development; and helps ensure regulatory and organizational compliance. The manager also contributes to risk management, infection prevention, patient safety, regulatory readiness, quality improvement, professional governance, and system-wide clinical initiatives. The manager collaborates with Clinical Directors, providers, clinical and operational leaders, and interdisciplinary teams. The role includes workforce leadership, including recruitment, interviewing, selection, coaching, performance management, and monitoring employee licensure and credentialing. Regular team communication, staff meetings, and routine rounds across Primary Care locations are expected.

Requirements

Graduate of an accredited school of nursing with a Bachelor of Science in Nursing (BSN); an alternative bachelor’s degree may be accepted with a Master of Science in Nursing (MSN).
Current Registered Nurse (RN) licensure in Delaware, or eligibility for Delaware licensure through the Nurse Licensure Compact (NLC).
Three to five years of clinical nursing experience in ambulatory practice, medical-surgical, emergency department, or critical care.
Demonstrated leadership skills and behaviors.
Prior experience educating and supervising clinical staff, or experience in another informal leadership role.
Current BLS certification.
Demonstrated leadership and clinical expertise, with the ability to educate, coach, and support clinical staff.
Knowledge of nursing principles, patient care, performance improvement, and safety practices, along with sound clinical and administrative judgment.
Excellent communication, interpersonal, and organizational skills.
Ability to adapt to a fast-paced healthcare environment, support staff development, and promote teamwork, safety, quality, and patient- and family-centered care.

Responsibilities

Provide clinical leadership and operational oversight for nursing practice and care delivery across Medical Group specialty practices.
Oversee RN, LPN, and Medical Assistant clinical practice and competencies.
Assess practice needs and support staff orientation, onboarding, education, and professional development.
Conduct routine rounds across Primary Care locations to promote clinical excellence, teamwork, and continuous improvement.
Develop, implement, and evaluate nursing and clinical policies, procedures, protocols, and workflows.
Ensure care practices comply with regulatory, professional, organizational, Joint Commission, and patient safety standards.
Provide leadership in risk management, infection prevention, patient safety, regulatory readiness, and ambulatory regulatory activities.
Support Medical Group and system-wide clinical initiatives, shared decision-making, professional governance, and quality improvement projects.
Collaborate with Clinical Directors, clinical and operational leaders, providers, and interdisciplinary teams.
Lead workforce activities, including recruitment, interviewing, selection, onboarding, coaching, and performance management.
Maintain employee licensure and credentialing requirements.
Promote accountability, professionalism, safety, exceptional customer service, patient-centered care, staff engagement, and professional growth.
Communicate regularly with clinical teams and participate in staff meetings.
Travel to specialty locations and other locations as needed to support operational and clinical needs.

Benefits

Medical, dental, vision, and life insurance.
Two retirement planning offerings, including a 403(b) with company contributions.
Generous paid time off with annual rollover and opportunities to cash out.
12 weeks of paid parental leave.
Tuition assistance.
Care.com membership and access to backup care services for dependents through Care@Work.
Retirement planning services and financial coaching.
Fitness and wellness reimbursement.
Discounts through vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets, and insurance.
Employee assistance program.