Ambulatory Nurse Manager, Multispecialty Southern Region
About The Position
The Medical Group of ChristianaCare is seeking a Manager of Nursing Services to provide leadership, oversight, and accountability for nursing practice and support-staff clinical practice across multispecialty practices in its Southern Region. Practices and areas include multispecialty practices in Newark, Delaware; cardiovascular, vascular, and heart failure services; and endocrinology, rheumatology, nutrition, weight management, and sports medicine in Elkton, Maryland. The role may also provide cross-coverage and support other locations as needed. The manager oversees clinical policies, protocols, and workflows to promote consistent, safe, high-quality, patient-centered care. The position provides oversight of nursing education, onboarding, recruitment, staff development, competencies, and clinical resources, while ensuring compliance with regulatory requirements and ChristianaCare standards. The manager supports risk management, infection prevention, patient safety, regulatory readiness, quality improvement, professional governance, and system-wide clinical initiatives. The role collaborates with Clinical Directors, clinical and operational leaders, providers, and interdisciplinary teams. It includes workforce leadership and management, routine rounds, staff communication and meetings, and support for operational and clinical needs across Medical Group practices. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. Travel to specialty practices and other locations as needed is required.
Requirements
- Graduate of an accredited school of nursing with a Bachelor of Science in Nursing (BSN); an alternative bachelor's degree may be accepted if the candidate has a Master of Science in Nursing (MSN).
- Current Registered Nurse (RN) licensure in Delaware, or eligibility for Delaware licensure through the Nurse Licensure Compact (NLC).
- Three to five years of clinical nursing experience in ambulatory practice, medical-surgical, emergency department, or critical care.
- Proven leadership skills and behaviors.
- Prior experience educating and supervising clinical staff, or experience in another informal leadership role.
- BLS required.
- Demonstrated leadership and clinical expertise, with the ability to educate, coach, and support clinical staff.
- Strong knowledge of nursing principles, patient care, performance improvement, and safety practices.
- Sound clinical and administrative judgment.
- Excellent communication, interpersonal, and organizational skills.
- Ability to adapt to a fast-paced healthcare environment, support staff development, and promote teamwork, safety, quality, and patient- and family-centered care.
Responsibilities
- Provide clinical leadership and operational oversight for nursing practice and care delivery across Medical Group specialty practices.
- Oversee RN, LPN, and Medical Assistant clinical practice and competencies.
- Assess practice needs and support staff orientation and onboarding.
- Identify educational and professional development opportunities for clinical staff.
- Conduct routine rounds across Primary Care locations to promote clinical excellence, teamwork, and continuous improvement.
- Develop, implement, and evaluate nursing and clinical policies, procedures, protocols, and workflows.
- Ensure compliance with regulatory, professional, organizational, Joint Commission, and patient safety standards.
- Provide leadership in risk management, infection prevention, patient safety, regulatory readiness, and ambulatory regulatory activities.
- Participate in Joint Commission initiatives, quality improvement projects, shared decision-making, professional governance, and system-wide clinical initiatives.
- Collaborate with Clinical Directors, clinical and operational leaders, providers, and interdisciplinary teams to promote communication and consistency across practices.
- Lead workforce activities, including recruitment, interviewing, selection, onboarding, coaching, and performance management.
- Maintain employee licensure and credentialing requirements.
- Promote accountability, professionalism, safety, exceptional customer service, patient-centered care, staff engagement, and professional growth.
- Communicate regularly with clinical teams and participate in staff meetings.
- Travel to specialty locations and other locations as needed to support operational and clinical needs.
Benefits
- Medical, dental, vision, and life insurance.
- Two retirement planning offerings, including a 403(b) with company contributions.
- Paid time off with annual rollover and opportunities to cash out.
- 12 weeks of paid parental leave.
- Tuition assistance.
- Annual Care.com membership and access to backup care services for dependents through Care@Work.
- Retirement planning services and financial coaching.
- Fitness and wellness reimbursement.
- Discounts through vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets, and insurance.
- Employee assistance program.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
