Ambulatory Nurse Manager, Multispecialty Southern Region

Christiana Care Health Services • Wilmington, DE

4d • Onsite

About The Position

The Medical Group of ChristianaCare is seeking a Manager of Nursing Services to provide leadership and operational oversight for nursing practice and clinical care across multispecialty practices in its Southern Region. Coverage includes practices in the Newark, Delaware area and Elkton, Maryland, including cardiovascular, vascular, heart failure, endocrinology, rheumatology, nutrition, weight management, sports medicine, and the Group Holloway Program, with cross-coverage and travel to other locations as needed.

The manager oversees the clinical practice and competencies of registered nurses, licensed practical nurses, and medical assistants. The role promotes safe, high-quality, patient-centered, relationship-based care; develops and evaluates clinical policies, procedures, protocols, and workflows; and supports staff education, onboarding, recruitment, and professional development. It also provides leadership in risk management, infection prevention, patient safety, regulatory readiness, and quality improvement, including ambulatory regulatory activities and Joint Commission initiatives.

The manager collaborates with clinical directors, providers, operational leaders, and interdisciplinary teams, and supports system-wide clinical initiatives, shared decision-making, and professional governance. Workforce responsibilities include recruiting, interviewing, selecting, onboarding, coaching, managing performance, and maintaining employee licensure and credentialing requirements. The position fosters accountability, professionalism, safety, customer service, staff engagement, and patient-centered care.

The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. Travel to specialty practices and other locations is required as operational and clinical needs arise.

Requirements

• Graduate of an accredited school of nursing with a Bachelor of Science in Nursing (BSN); an alternative bachelor's degree may be accepted if the candidate has a Master of Science in Nursing (MSN).
• Current Registered Nurse (RN) licensure in Delaware, or eligibility for Delaware licensure through the Nurse Licensure Compact (NLC).
• Three to five years of clinical nursing experience in ambulatory practice, medical-surgical, emergency department, or critical care.
• Demonstrated leadership skills and behaviors.
• Prior experience educating and supervising clinical staff, or experience in another informal leadership role.
• Current BLS certification is required.
• Demonstrated clinical expertise and ability to educate, coach, and support clinical staff.
• Knowledge of nursing principles, patient care, performance improvement, and safety practices.
• Sound clinical and administrative judgment.
• Strong communication, interpersonal, and organizational skills.
• Ability to adapt to a fast-paced healthcare environment and promote teamwork, safety, quality, and patient- and family-centered care.

Responsibilities

• Provide clinical leadership and operational oversight for nursing practice and care delivery across Medical Group specialty practices.
• Oversee RN, LPN, and Medical Assistant clinical practice and competencies.
• Assess clinical practice needs and support staff orientation, onboarding, education, and professional development.
• Conduct routine rounds across Primary Care locations to promote clinical excellence, teamwork, and continuous improvement.
• Develop, implement, and evaluate nursing and clinical policies, procedures, protocols, and workflows.
• Ensure care practices comply with regulatory, professional, organizational, Joint Commission, and patient safety standards.
• Provide leadership in risk management, infection prevention, patient safety, and regulatory readiness.
• Participate in ambulatory regulatory activities and Joint Commission initiatives.
• Support Medical Group and system-wide clinical initiatives, shared decision-making, professional governance, and quality improvement projects.
• Collaborate with Clinical Directors, clinical and operational leaders, providers, and interdisciplinary teams.
• Recruit, interview, select, onboard, coach, and manage the performance of staff.
• Maintain employee licensure and credentialing requirements.
• Promote accountability, professionalism, safety, exceptional customer service, patient-centered care, staff engagement, and professional growth.
• Communicate regularly with clinical teams and participate in staff meetings.
• Travel to specialty locations and other locations as needed to support operational and clinical needs.

Benefits

• Medical, dental, vision, and life insurance.
• Two retirement planning offerings, including a 403(b) with company contributions.
• Paid time off with annual rollover and opportunities to cash out.
• 12 weeks of paid parental leave.
• Tuition assistance.
• Annual Care.com membership and access to backup care services for dependents through Care@Work.
• Retirement planning services and financial coaching.
• Fitness and wellness reimbursement.
• Discounts through vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets, insurance, and more.
• Employee assistance program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager