Ambulatory Nurse Manager, Multispecialty Northern Region

ChristianaCare • Wilmington, DE

6d • $102,149 - $163,446

About The Position

The Medical Group of ChristianaCare is seeking a Manager of Nursing Services to cover multispecialty practices in the Northern Region, with cross-coverage for other locations as needed. The manager provides leadership, oversight, and accountability for nursing practice and the clinical practice of support staff across ChristianaCare Medical Group practices. The role oversees clinical policies, protocols, and workflows to support consistent, safe, and efficient patient care, and provides oversight of education, onboarding, recruitment, and development of nursing resources and materials. The manager ensures clinical practices comply with regulatory requirements and ChristianaCare organizational standards.

The position provides clinical leadership and operational oversight for nursing practice and care delivery across specialty practices. It promotes safe, high-quality, patient-centered, relationship-based care and oversees RN, LPN, and Medical Assistant clinical practice and competencies. The manager assesses practice needs, supports staff orientation and onboarding, identifies educational and professional development opportunities, and conducts routine rounds across Primary Care locations to promote clinical excellence, teamwork, and continuous improvement.

The manager develops, implements, and evaluates nursing and clinical policies, procedures, protocols, and workflows. The role provides leadership in risk management, infection prevention, patient safety, and regulatory readiness, including participation in ambulatory regulatory activities and Joint Commission initiatives. It also supports Medical Group and system-wide clinical initiatives, shared decision-making, professional governance, and quality improvement projects.

The manager collaborates with Clinical Directors, clinical and operational leaders, providers, and interdisciplinary teams. Workforce responsibilities include recruitment, interviewing, selection, onboarding, coaching, performance management, and maintaining employee licensure and credentialing requirements. The role fosters accountability, professionalism, safety, customer service, patient-centered care, staff engagement, and professional growth. Regular communication with clinical teams and participation in staff meetings are expected. The work schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. Travel to specialty locations and other locations as needed is required.

Requirements

• Graduate of an accredited school of nursing with a Bachelor of Science in Nursing (BSN); an alternative bachelor’s degree may be accepted if the candidate has a Master of Science in Nursing (MSN).
• Current Registered Nurse (RN) licensure in Delaware, or eligibility for Delaware licensure through the Nurse Licensure Compact (NLC).
• Three to five years of clinical nursing experience in ambulatory practice, medical-surgical, emergency department, or critical care.
• Proven leadership skills and behaviors.
• Prior experience educating and supervising clinical staff, or experience in another informal leadership role.
• BLS certification required.
• Demonstrated leadership and clinical expertise, with the ability to educate, coach, and support clinical staff.
• Strong knowledge of nursing principles, patient care, performance improvement, and safety practices.
• Sound clinical and administrative judgment.
• Excellent communication, interpersonal, and organizational skills.
• Ability to adapt to a fast-paced healthcare environment, support staff development, and promote teamwork, safety, quality, and patient- and family-centered care.

Responsibilities

• Provide leadership, oversight, and accountability for nursing practice and the clinical practice of support staff across Medical Group practices.
• Oversee RN, LPN, and Medical Assistant clinical practice and competencies.
• Assess practice needs and support orientation and onboarding.
• Identify educational and professional development opportunities for clinical staff.
• Conduct routine rounds across Primary Care locations to promote clinical excellence, teamwork, and continuous improvement.
• Develop, implement, and evaluate nursing and clinical policies, procedures, protocols, and workflows.
• Ensure consistent and efficient care delivery and compliance with regulatory, professional, organizational, Joint Commission, and patient safety standards.
• Provide leadership in risk management, infection prevention, patient safety, and regulatory readiness, including participation in ambulatory regulatory activities and Joint Commission initiatives.
• Support Medical Group and system-wide clinical initiatives, shared decision-making, professional governance, and quality improvement projects.
• Collaborate with Clinical Directors, clinical and operational leaders, providers, and interdisciplinary teams to promote communication and consistency across practices.
• Lead workforce activities, including recruitment, interviewing, selection, onboarding, coaching, and performance management.
• Maintain employee licensure and credentialing requirements.
• Foster accountability, professionalism, safety, exceptional customer service, patient-centered care, staff engagement, and professional growth.
• Communicate regularly with clinical teams, participate in staff meetings, and support ongoing operational and clinical needs.
• Travel to specialty locations and other locations as needed to support operational and clinical needs.

Benefits

• Full medical, dental, vision, and life insurance.
• Two retirement planning offerings, including a 403(b) with company contributions.
• Generous paid time off with annual rollover and opportunities to cash out.
• 12 weeks of paid parental leave.
• Tuition assistance.
• Annual Care.com membership and access to backup care services for dependents through Care@Work.
• Retirement planning services and financial coaching.
• Fitness and wellness reimbursement.
• Discounts on hotels, rental cars, theme parks, shows, sporting events, movie tickets, insurance, and other offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager