Nurse Manager - Ambulatory Services

Episcopal Health Services•Far Rockaway, NY

2d•Onsite

About The Position

The Nurse Manager for primary care and multi-specialty physician practices is a dual clinical and administrative leader responsible for comprehensive oversight of patient care and day-to-day clinic operations. The role includes nursing supervision, staff development, patient experience, quality improvement, and regulatory compliance. The Nurse Manager integrates clinical excellence with operational efficiency by collaborating with providers, frontline staff, administrative teams, the Ambulatory operations team, and senior leadership. The position supports EHS strategic goals and a culture of excellence in outpatient care.

Requirements

Bachelor of Science in Nursing (BSN).
Current, unrestricted New York State Registered Nurse (RN) license.
At least 3 years of nursing experience, including at least 1 year in a leadership or management role; outpatient or multi-specialty clinic experience is preferred.
At least 2 years of practice management experience, including at least 1 year in a multi-physician practice; outpatient or multi-specialty clinic experience is preferred.
Demonstrated experience in operational management, revenue cycle operations, productivity benchmarks, budgeting, and resource optimization.
Strong knowledge of regulatory standards, accreditation processes, and ambulatory healthcare best practices.
Exceptional interpersonal, communication, and leadership skills.
Proven ability to inspire, mentor, and effectively manage diverse clinical teams.
Competence with electronic health records (EHRs) and healthcare technology platforms.
Ability to work in a dynamic healthcare environment requiring frequent movement, prolonged standing, and occasional lifting of up to 25 pounds.

Nice To Haves

Master’s degree in Nursing or Healthcare Administration.
Experience in outpatient or multi-specialty clinic settings.

Responsibilities

Provide clinical and operational leadership to deliver safe, high-quality, evidence-based care in primary care or multiple specialty clinics.
Develop, implement, and monitor clinic and administrative policies, procedures, and workflows to support regulatory compliance and operational best practices.
Direct daily clinical and administrative operations, including staffing schedules, room utilization, workflow optimization, and supply chain coordination.
Ensure timely onboarding and orientation of clinical new hires, including EMR training, role-specific workflows, and customer service expectations.
Collaborate with the Ambulatory Medical Director on provider onboarding, EMR usage, productivity tracking, and clinical escalation pathways.
Lead and monitor quality and patient safety initiatives; collaborate with Quality and Social Impact teams to implement evidence-based protocols and track compliance.
Organize and facilitate daily huddles, monthly staff meetings, and multidisciplinary case conferences; prepare and distribute minutes and follow-up action plans.
Review and analyze clinic performance metrics, including patient volume, provider productivity, no-show rates, and wait times, and coordinate improvements with stakeholders.
Monitor expenses, manage vendor contracts, track supply inventory using ERP systems, and manage profit and loss and monthly targets in collaboration with the Ambulatory operations team.
Partner with Marketing to promote service lines and physicians through events, digital platforms, printed collateral, and community outreach.
Serve as the first-line responder to patient complaints and service recovery efforts, ensuring compassionate, timely resolution and documentation.
Oversee regulatory readiness for Joint Commission, DOH, OSHA, HIPAA, PCMH, and internal audits; lead site preparations for inspections.
Maintain a clinical competency matrix and track staff licensures, certifications, in-service attendance, and required compliance training.
Support system-wide initiatives and communicate workflow, technology, or policy changes to ensure consistent adoption across clinics.
Facilitate operational continuity and cross-coverage during provider or staff absences, including real-time problem-solving and escalation.
Promote a positive, patient-centered culture through professional role modeling, recognition, accountability, and teamwork.
Collaborate with the Ambulatory operations team and EHS departments, including IT, Facilities, Compliance, and Human Resources, to support practice goals.
Drive continuous improvement by planning, piloting, reviewing, and refining operational changes in real time.
Identify and recommend operational or staffing adjustments to meet departmental goals or address underperformance.
Perform other duties as assigned.