Ambulatory Services Manager

Tenet Healthcare•Detroit, MI

About The Position

The Ambulatory Services Manager, under limited direction and with or through subordinate personnel, manages a designated group of clinics or clinical services. The role plans, implements, and evaluates processes related to performance improvement, staffing effectiveness, fiscal management, staff competence, and customer service outcomes in collaboration with senior leadership and subordinate staff. The manager ensures regulatory requirements and standards are communicated, implemented, and monitored. The role collaborates with healthcare team members and other ambulatory services managers to support clinical and business operations, meet department, hospital, and DMC objectives, maintain consistency across ambulatory clinical operations, and foster service, continuous improvement, and shared decision-making. The manager contributes to policy development and revision, oversees department procedures and protocols, and monitors workflow quality and quantity. The position initiates or recommends personnel actions, completes performance appraisals, and develops and assesses goals and measures for assigned areas. It may assist with developing and monitoring budgets and implements audit recommendations as directed. The manager monitors compliance with laws, government regulations, Joint Commission requirements, and DMC policies, and ensures hospital departments meet supplier diversity objectives.

Requirements

Bachelor’s degree in Health Care Administration, Business Administration, a clinical healthcare field, or an equivalent degree; equivalent education and/or experience is also accepted.
Three years of supervisory experience in a medical practice or similar ambulatory setting, including budget analysis experience.
If the role includes coverage of Cardiology and/or CV Surgery with Academic Medicine (Residents/Fellows), an RN license in the State of Michigan and a bachelor’s degree in Health Care Administration, Business Administration, or a clinical healthcare field are required.
Analytical ability to recommend departmental policies, goals, budgets, and staffing needs; resolve difficult administrative, technical, or human situations; anticipate and address issues; assess process needs; evaluate options and their ramifications; and recommend goals and appropriate interventions.
Communication and interpersonal skills for obtaining and interpreting information from internal and external customers and stakeholders, exercising discretion, resolving conflicts, and communicating technical and regulatory material in writing and verbally.
Project management skills, including defining objectives, identifying stakeholders, planning work, and coordinating and allocating human, technological, and fiscal resources.
Leadership skills, including readiness to assume increasing accountability, decision-making, coaching, teaching, counseling, inspiring and building confidence in others, and building alliances and support.

Nice To Haves

Master’s degree.

Responsibilities

Manage a designated group of clinics or clinical services, with or through subordinate personnel.
Plan, implement, and evaluate processes for performance improvement, staffing effectiveness, fiscal management, staff competence, and customer service outcomes.
Communicate, implement, and monitor applicable regulatory requirements and standards.
Collaborate with healthcare team members to plan, implement, and evaluate activities supporting department, service, hospital, and DMC objectives.
Support clinical and business operations and identify the need for policy development or revision; define policy with input from higher-level management and in alignment with department or service goals.
Oversee the development or revision of department or service procedures and protocols, and obtain approvals as necessary.
Collaborate with ambulatory services managers and directors to promote consistency in ambulatory clinical operations.
Develop, monitor, and revise processes and foster service, continuous improvement, and shared decision-making.
Provide input into organizational design and monitor the quality and quantity of workflow.
Initiate or recommend personnel actions, including hiring, termination, and discipline.
Complete performance appraisals and develop and assess daily, monthly, or yearly goals and measures for assigned areas.
Assist with developing and monitoring budgets for designated areas as requested.
Monitor and ensure compliance with laws, government regulations, Joint Commission requirements, and DMC policies.
Implement external and internal audit recommendations as directed.
Ensure hospital departments achieve objectives for supplier diversity.