Manager, Ambulatory Services

WVU Medicine•Bensley, VA

3d•Onsite

About The Position

The Manager, Ambulatory Services functions as the primary clinical administrative leader for a medical practice. The position supports the financial, administrative, and operational management of a clinical department and translates objectives, plans, and procedures into effective actions to ensure quality patient care. The role oversees patient-care delivery, operational processes, staff performance and development, regulatory compliance, and resource and budget needs in an outpatient clinical environment.

Requirements

Bachelor of Science in Nursing.
Current Registered Nurse license issued by the state in which services will be provided, or a current multistate Registered Nurse license through the enhanced Nurse Licensure Compact (eNLC).
Obtain Basic Life Support certification within 30 days of hire.
State criminal background check and federal background check, if applicable, as required for regulated areas.
Three years of experience in a health care setting.
Excellent written and verbal communication skills.

Nice To Haves

Three years of experience in a health care setting in a high-volume academic environment.
Two years of healthcare management or supervisory experience.

Responsibilities

Plan, organize, implement, and evaluate patient-care delivery in accordance with policies, procedures, philosophy, and mission.
Develop, implement, and support strategies for quality patient care that meet medical service requirements and promote positive patient relations in a teaching environment.
Ensure staff provide quality, effective, patient-focused care consistent with relevant policies, procedures, access standards, and service standards.
Work with staff and peers to identify opportunities to improve patient care.
Coordinate activities between clinical services within the medical practice and WVU Healthcare.
Facilitate the development of departmental policies and procedures and ensure compliance; promote customer satisfaction professionally and constructively.
Ensure the medical practice complies with applicable regulations, including CLIA, OSHA, and Medicare.
Coordinate, organize, and delegate operational aspects of the medical practice to support effective and efficient service delivery; determine service needs for patients and staff with leadership in accordance with the organization’s mission and goals.
Resolve patient-care issues, review outcomes, and evaluate operational systems for ongoing improvement.
Create a work environment that promotes continuous quality improvement, team building, and personal development.
Collaborate with medical staff and other personnel to plan and promote optimal patient care; regularly review practices and services with physicians and ancillary service providers and resolve issues.
Select, hire, manage, and continuously evaluate employees.
Promote teamwork and positive employee morale; conduct performance evaluations and provide objective, constructive feedback.
Coach and counsel employees to address performance deficiencies, establish goals, and provide follow-up within established policies.
Ensure staff meet established access and service standards and comply with policies.
Develop communication systems to keep personnel informed about operations.
Support staff competency through orientation, in-services, continuing education, and professional development.
Promote the dignity, respect, and safety of patients, family members, visitors, and personnel, and maintain confidentiality.
Promote positive organizational relationships and serve as a liaison by maintaining open lines of communication.
Assist leadership with the operational budget for clinical personnel, materials, and services.
Ensure cost-effective staffing patterns and schedules and appropriate staff utilization; review trends with leadership.
Monitor equipment and supply utilization and prioritize budget requests to support safe patient care and optimal resource use.
Approve and maintain payroll documents and analyze trends to develop long-range budget plans.
Participate in committees and complete additional projects as assigned.