Ambulatory Services Manager

Tenet • Detroit, MI

6d

About The Position

Under limited direction and with or through subordinate personnel, the Ambulatory Services Manager assumes management responsibility for a designated group of clinics or clinical services. The role plans, implements, and evaluates processes related to performance improvement, staffing effectiveness, fiscal management, staff competence, and customer service outcomes, in collaboration with senior leadership and subordinate staff. It ensures regulatory requirements and standards are communicated, implemented, and monitored as required by regulation or law.

The manager collaborates with healthcare team members on activities related to department, service, hospital, and DMC objectives; supports clinical and business operations; identifies and helps develop or revise policies; and oversees department or service procedures and protocols, including securing approvals as needed. The role works with other ambulatory services managers and directors to promote consistency across clinical operations and fosters a culture of service, continuous improvement, and shared decision-making.

The position develops, monitors, and revises processes; provides input on organizational design; monitors workflow quality and quantity; initiates or recommends personnel actions; completes performance appraisals; and develops and assesses goals and measures for assigned areas. As requested, it assists with developing and monitoring budgets. It monitors compliance with laws, government regulations, Joint Commission requirements, and DMC policies, implements audit recommendations as directed, and ensures hospital departments meet supplier-diversity objectives.

Requirements

• Bachelor’s degree in Health Care Administration, Business Administration, a clinical healthcare field, or an equivalent degree; equivalent education and/or experience may be accepted.
• Three years of supervisory experience in a medical practice or similar ambulatory setting, including budget analysis experience.
• Strong analytical ability to recommend policies, goals, budgets, and staffing needs; resolve complex administrative, technical, or human situations; assess options; and determine when processes need development or intervention.
• Communication and interpersonal skills for engaging internal and external customers and stakeholders, interpreting information, exercising discretion, resolving conflicts, and reading, interpreting, and writing technical materials.
• Project management skills, including defining objectives, identifying stakeholders, planning steps, and coordinating human, technological, and fiscal resources.
• Leadership skills, including decision-making, coaching, teaching, counseling, building confidence, and gaining support.
• If the role includes coverage of Cardiology and/or CV Surgery with Academic Medicine (Residents/Fellows): RN license in the State of Michigan and a bachelor’s degree in Health Care Administration, Business Administration, or a clinical healthcare field.

Nice To Haves

• Master’s degree.

Responsibilities

• Manage a designated group of clinics or clinical services, with or through subordinate personnel.
• Plan, implement, and evaluate performance improvement, staffing effectiveness, fiscal management, staff competence, and customer service processes.
• Communicate, implement, and monitor regulatory requirements and standards.
• Collaborate with healthcare team members on department, service, hospital, and DMC objectives.
• Support clinical and business operations and identify needs for policy development or revision.
• Define policies in collaboration with higher-level management and department or service goals and objectives.
• Oversee development or revision of procedures and protocols and secure approvals as necessary.
• Collaborate with ambulatory services managers and directors to promote consistency in clinical operations.
• Develop, monitor, and revise processes, and foster service, continuous improvement, and shared decision-making.
• Provide input into organizational design and monitor workflow quality and quantity.
• Initiate or recommend personnel actions, including hiring, termination, and discipline, and complete performance appraisals.
• Develop and assess daily, monthly, or yearly goals and measures for assigned areas.
• Assist with developing and monitoring budgets for designated areas, as requested.
• Monitor compliance with laws, government regulations, Joint Commission requirements, and DMC policies.
• Implement internal and external audit recommendations as directed.
• Ensure hospital departments achieve supplier-diversity objectives.

Benefits

• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Paid time off (PTO)
• Career development and continuing education opportunities
• Health savings accounts and healthcare and dependent flexible spending accounts
• Employee Assistance program
• Employee discount program
• Voluntary pet, legal, accident and critical illness, long-term care, elder and childcare, auto, and home insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager