Manager Ambulatory Services (Vascular Surgery)

WVU Medicine

3d•Onsite

About The Position

Responsible for providing leadership and management of assigned areas and translating objectives, plans, and procedures into effective actions to ensure quality patient care. The manager oversees patient-care delivery and department operations, supports quality improvement and positive patient relations, and collaborates with medical staff and other personnel. The role directly supervises support staff within the clinical unit, including nursing, administrative, and technical staff.

Requirements

Associate’s degree, or high school diploma and three years of healthcare experience.
Two years of experience in a healthcare management or supervisory position.
State criminal background check and federal background check, if applicable, as required for regulated areas.
Obtain Basic Life Support certification within 30 days of hire, as established by the department.
Good to excellent health to assist patients and move equipment and supplies.
Ability to lift up to 60 pounds, push carts, and position patients; these activities occur less than 50% of work time.
Ability to perform bending and stretching movements.

Responsibilities

Plan, organize, implement, and evaluate patient-care delivery in accordance with policies, procedures, philosophy, and mission.
Develop, implement, and support strategies for quality patient care that meet medical-service requirements and promote positive patient relations in a teaching environment.
Ensure staff provide effective, quality care consistent with policies, procedures, and access and service standards; monitor and evaluate quality of care.
Work with staff and peers to identify patient-care improvements and coordinate activities between the clinical service and other clinical units.
Facilitate development of departmental policies and procedures, ensure compliance, and maintain compliance with applicable regulations such as CLIA, OSHA, and Medicare.
Promote customer satisfaction in a professional, constructive manner.
Collaborate with the Medical Director to establish and achieve program goals.
Coordinate, organize, and delegate departmental operations to support effective and efficient service delivery.
Work with the Director/Administrator, Clinical Services, to determine patient and staff service needs in accordance with the mission and goals.
Ensure staff provide patient-focused care and resolve identified patient-care issues.
Review outcomes and operational systems to promote ongoing improvement, team building, and personal development.
Collaborate with medical staff, physicians, ancillary service providers, and other personnel to plan optimal patient care, review practices and services, and resolve issues.
Select, hire, train, manage, and continuously evaluate employees; promote teamwork and positive employee morale.
Conduct performance evaluations, provide objective and constructive feedback, and coach and counsel employees to address performance deficiencies.
Establish goals and provide follow-up in accordance with Human Resources policies.
Ensure policy compliance and that staff meet established access and service standards.
Develop communication systems to keep personnel informed about operations.
Support staff competency through orientation, in-services, continuing education, and professional development.
Assist with the creation and oversight of clinic budgets.
Manage personnel, materials, and services efficiently; ensure cost-effective staffing patterns and schedules and appropriate staff utilization.
Review trends with the Medical Director/Administrator; monitor equipment and supply utilization; prioritize budget requests; approve and maintain payroll documents; and analyze trends to develop long-range budget plans.
Participate in committees and complete additional assigned projects.
Directly supervise support staff in the clinical unit, including staff nurses, lead nurses, LPNs, ambulatory nursing assistants, ambulatory care assistants, insurance specialists, coordinators, patient registration staff, and technical staff.