Patient Access Services Associate Manager

Banner Health•Tucson, AZ

About The Position

The Patient Access Services Associate Manager directs, trains, and ensures the quality of work performed by a team of patient financial services staff. The role provides leadership to support high-quality service to patients, providers, payors, and staff in areas including billing, collections, registration, scheduling, admitting, and financial counseling, and is responsible for achieving designated team work goals. The manager oversees the Emergency Department at Banner - University Medical Center South in Tucson, Arizona. Working under the direction of the PAS Director and/or Senior Manager, the position develops staff, manages workflows and staffing resources, audits work for accuracy and compliance, and helps ensure new hires are successfully trained. The role also supports department management with meetings, budget preparation, strategic planning, and expense control. The position typically supervises 15–20 non-exempt staff members and works with internal and external customers across the organization.

Requirements

At least 3 years of supervisory or leadership experience with 10 or more direct reports.
Knowledge and business skills normally demonstrated by an associate’s degree in Business Management or equivalent education and/or experience.
Three to five years of proficiency in office management and/or employee supervision or leadership in healthcare insurance and billing.
Business skills and experience in the assigned work area.
Advanced ability to use common office software, including word-processing, spreadsheet, and database software.
Ability to manage multiple tasks simultaneously with minimal supervision and work independently.
Excellent organizational, human-relations, and communication skills.

Nice To Haves

Experience billing Arizona, Colorado, Nevada, or other state Medicaid plans.
Medicare billing experience.
Experience with all insurance types.
Hospital admitting experience.
Experience with the company’s billing system.
Demonstrated success in a leadership role.
Additional related education and/or experience.

Responsibilities

Mentor staff and provide developmental opportunities; select, train, coach, motivate, evaluate, and direct Patient Access Services staff and establish goals and performance expectations.
Conduct random or focused audits to verify work accuracy, meet compliance standards, and minimize registration-initiated initial denials; provide staff education, support, feedback, and identify trends and workflow opportunities.
Set clear expectations and ensure accountability, including counseling, disciplinary action, and termination when necessary.
Coordinate team activities and staff-to-workload ratios; schedule and supervise assigned staff to meet business goals and maintain smooth departmental workflows.
Build an environment that supports teamwork, coaching, constructive feedback, delegation, professional growth, open dialogue, and strong performance; interview and hire staff.
Assist department management with employee meetings, budget preparation, strategic planning, and expense control; support department functions as needed based on volume and workload.
Ensure new hires are onboarded and trained successfully, including auditing their work at 100% until they consistently meet performance standards.
Develop expertise in Patient Access applications, information systems, tools, technologies, and processes, and help employees use them effectively.
Collaborate with peers and other leaders to improve workflows and the customer experience.
Hold responsibility for assigned work-group performance and support customers including staff, physicians and office staff, patients, families, government agencies, insurers, social services, and payor organizations.