Patient Access Services Manager

Vivent Health • Glendale, CO

6h • $68,000 - $78,000

About The Position

The Patient Access Services Manager provides daily operational leadership and direct supervision to the Health Information Management and Referrals Specialist Teams. The role ensures patient access services are delivered accurately, timely, consistently, and in compliance with organizational and regulatory requirements across supported locations.

Working closely with the Director of Patient Access Services, the manager standardizes workflows, monitors team performance, coaches and develops staff, resolves operational barriers, and improves medical-records processing, referral coordination, insurance verification, prior authorization, and the overall patient experience.

The position also supports department projects and continuous-improvement initiatives, promotes a collaborative and patient-centered team environment, and adheres to agency policies and applicable privacy and compliance requirements. The description is not all-inclusive; additional job-related tasks may be assigned as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

• At least 3 years of experience in patient access, health information management, referrals, prior authorization, insurance verification, revenue cycle, or a related healthcare function.
• At least 2 years of experience leading and developing people.
• Working knowledge of patient registration, insurance coverage, medical terminology, referrals, prior authorizations, and health-information workflows.
• Knowledge of HIPAA and healthcare privacy and confidentiality requirements.
• Experience using an electronic health record system.
• Proficiency with Microsoft Office, electronic health records, reporting tools, and virtual communication platforms.
• Ability to manage electronic work queues, review performance reports, monitor key performance indicators, and identify workflow trends.
• Ability to accurately document, retrieve, and review patient and operational information.
• Strong leadership, coaching, and staff-development skills.
• Effective verbal and written communication skills.
• Strong critical-thinking, decision-making, and problem-solving abilities.
• Strong interpersonal and customer-service skills.
• Commitment to accountability, teamwork, equitable access, and patient-centered service.

Nice To Haves

• Bachelor's degree in healthcare administration, health information management, business administration, or a related field.
• HIV experience in a not-for-profit environment.

Responsibilities

• Provide direct supervision, coaching, training, performance feedback, and ongoing support to HIM Coordinators and Referral Specialists.
• Coordinate employee onboarding, competency development, and continuing education.
• Conduct team meetings, individual check-ins, performance evaluations, and corrective coaching in partnership with the Director.
• Establish performance expectations and hold staff accountable for departmental responsibilities and service standards.
• Monitor attendance, approve timecards, coordinate schedules, and ensure adequate coverage.
• Monitor departmental work queues, dashboards, productivity reports, quality measures, and key performance indicators.
• Review data for accuracy and provide performance updates to the Director.
• Ensure urgent and routine medical-record requests, incoming documents, referrals, and prior authorizations are completed within established timeframes.
• Monitor accurate indexing, disclosure, and management of patient health information.
• Oversee external referral processing, documentation, patient outreach, authorization, follow-up, and referral closure.
• Assist staff with complex or escalated patient access, referral, and health-information concerns.
• Conduct quality audits and identify workflow gaps, training needs, performance concerns, and improvement opportunities.
• Assist with developing and maintaining policies, procedures, workflows, scripts, job aids, and training materials.
• Support implementation and adoption of new technology, workflows, and operational changes.
• Ensure compliance with organizational policies, regulatory requirements, privacy standards, and approved electronic health record workflows.
• Resolve or appropriately escalate patient, staff, provider, and site concerns.
• Promote teamwork, accountability, respectful communication, and patient-centered service.
• Participate in Patient Access projects, department meetings, and continuous-improvement initiatives.
• Adhere to agency policies, including confidentiality, the Employee Handbook, the Health Care Corporate Compliance Plan, Standards of Conduct, training, and other relevant policies.

Benefits

• Generous paid time off, including 12 paid holidays.
• 401(k) with 100% employer match up to 5%.
• 12 weeks of fully paid parental leave for benefits-eligible employees after one year.
• Employer-subsidized medical, dental, vision, and gender-affirming care.
• Tuition reimbursement and licensure assistance.
• Public Student Loan Forgiveness employer eligibility through the organization's 501(c)(3) status; eligibility depends on other factors.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed