Patient Registrar, Patient Access Services

DUNCAN REGIONAL HOSPITAL•Duncan, OK

7d•Onsite

About The Position

The Patient Registrar initiates check-in and admission processes and completes registrations for hospital admission and outpatient services. The role verifies and accurately updates patient demographic and identification information, verifies insurance coverage and benefits, and maintains confidentiality and HIPAA compliance. The Patient Registrar also performs PBX operator and switchboard duties as needed, including routing calls, paging staff and providers, and responding to alarms. This position requires strong organization, multitasking, customer service, and flexibility in a changing, patient-focused environment.

Requirements

High school diploma or equivalent.
At least one year of customer service experience.
Fluency in oral and written English.
Basic computer skills, including email, position-related information technology, and electronic health record information tools.
Excellent telephone etiquette and customer service skills.
Ability to remain flexible and adapt quickly to urgent situations.
Ability to adapt procedures, processes, tools, equipment, and techniques to accomplish position requirements.
Ability to maintain confidentiality and comply with HIPAA requirements.
Regular attendance and punctuality; adherence to safety protocols and applicable DRH employment policies.

Nice To Haves

At least one year of clerical service experience.
Previous medical and insurance experience.

Responsibilities

Greet patients and guests courteously and initiate the check-in process.
Provide professional customer service to patients, visitors, physicians, providers, nurses, and other hospital personnel; explain processes and offer reassurance as needed.
Anticipate and respond helpfully to the needs of patients, visitors, and guests, remaining calm when handling difficult situations.
Use required patient identifiers to select the correct electronic medical record and help prevent privacy, medical, and duplicate-record errors.
Complete admissions for hospital areas and all required registration types, including outpatient, recurring, inpatient, observation, newborn, and surgical day care registrations.
Obtain signatures on the General Consent form, Important Message from Medicare, and MOON forms upon admission.
Route incoming calls, place outgoing calls, process codes, and page on-call staff and physicians/providers using the switchboard and web-based paging system.
Monitor and respond to code phone, code computer, and wall panel alarms, ensuring appropriate personnel are notified; these alarms take priority over calls except the fire alarm.
Set priorities for routine workflow and adapt to special circumstances, changing duties, and varying workloads.
Obtain and verify patient identification and demographic information, update medical records, protect confidential information, and maintain HIPAA compliance.
Complete registrations accurately and in a timely manner; manage RQA work queues to resolve registration errors and support timely billing.
Verify insurance coverage and benefits and provide financial counseling as appropriate.
Perform cashiering accurately, including balancing the cash drawer daily.
Attend required hospital education programs, departmental in-services, and meetings; maintain professional and technical knowledge through continuing education.
Maintain regular attendance and punctuality for scheduled shifts and follow safety protocols.
Meet and maintain required conditions of employment, including required vaccinations under DRH policy, subject to available medical or religious exemptions.
Implement DRH Standards of Behavior and exhibit behaviors consistent with DRH core values.
Perform other related duties as assigned.