Patient Access Associate

OSF HealthCare•Urbana, IL

4d•Onsite

About The Position

The Patient Access Associate ensures each registered patient has a complete and accurate OSF medical record, including patient demographics, insurance coverage, responsible guarantor, and precise registration. The associate explains the services patients are receiving, their financial responsibilities, and facility expectations in a manner they understand. Excellent patient service is expected when creating a first impression of OSF for patients, families, and other external patients, whether in person or over the phone. The role requires deductive reasoning and logic to resolve issues that can arise in complex, multi-payer situations. The position is located in Danville, Illinois. The schedule is Monday through Friday, with day and second shifts listed as 6 a.m.–5:30 p.m. and 2 p.m.–10:30 p.m., along with a holiday and weekend rotation. The second-shift schedule is 16 hours per week. Training will take place on day shift for up to 40 hours.

Requirements

High school diploma or GED.
One year of experience in an office clerical setting or customer service environment.
Working knowledge of standard Microsoft Office applications and website navigation.
Problem-solving, conflict-management, and time-management skills.
Good oral and written communication skills.
Complete all role-specific revenue cycle training and certification within 12 months.

Nice To Haves

Three years of experience in an office clerical setting or customer service environment.
Direct experience in a revenue cycle or medical setting.
Advanced knowledge of CPT4, ICD9/10, HCPCS, and modifiers.
Knowledge of medical terminology.

Responsibilities

Ensure each registered patient has a complete and accurate OSF medical record, including demographics, insurance coverage, and responsible guarantor information.
Complete precise patient registration and explain services, financial responsibilities, and facility expectations to patients in a manner they understand.
Provide excellent service to patients, families, and other external patients in person and over the phone.
Use deductive reasoning and logic to resolve issues in complex, multi-payer situations.
Complete role-specific revenue cycle training and certification within 12 months.