Patient Access Associate

OSF HealthCare•Peru, IL

2d•Onsite

About The Position

The Patient Access Associate ensures each registered patient has a complete and accurate OSF medical record, including patient demographics, insurance coverage, responsible guarantor, and registration details. The associate helps patients understand the services they are receiving, their financial responsibilities, and expectations while at the facility. The role calls for excellent patient service to create a positive first impression of OSF for patients and families, both in person and over the phone. It also requires deductive reasoning and logic to resolve issues that can arise in complex, multi-payer situations. This position is located in Peru, Illinois, and is scheduled for four shifts per week, including a weekend rotation. Start times vary based on department needs. The schedule is 32 hours per week. The expected pay is $18.80–$22.12 per hour; actual pay is determined by experience, skills, and internal equity.

Requirements

High school diploma or GED.
One year of experience in an office clerical setting or customer service environment.
Working knowledge of standard Microsoft Office applications and website navigation.
Problem-solving, conflict-management, and time-management skills.
Good oral and written communication skills.
Complete all role-specific revenue cycle training and certification within 12 months.

Nice To Haves

Three years of experience in an office clerical setting or customer service environment.
Direct experience in a revenue cycle or medical setting.
Advanced knowledge of CPT4, ICD9/10, HCPCS, and modifiers.
Knowledge of medical terminology.

Responsibilities

Ensure each registered patient has a complete and accurate OSF medical record, including demographics, insurance coverage, responsible guarantor, and registration information.
Help patients understand the services they are receiving, their financial responsibilities, and expectations while at the facility.
Provide excellent service to patients and families in person and over the phone.
Use deductive reasoning and logic to address issues in complex, multi-payer situations.
Complete role-specific revenue cycle training and certification within 12 months.