Patient Access Associate

OSF HealthCare • Alton, IL

3d

About The Position

The Patient Access Associate ensures that each registered patient has a complete and accurate OSF medical record, including patient demographics, insurance coverage, responsible guarantor, and precise registration. The role helps patients understand the services they are receiving, their financial responsibilities, and expectations while at the facility. It provides an exceptional first impression of OSF through service to patients and families in person and by phone. The position requires deductive reasoning and logic to address issues in complex, multi-payer situations.

The position is located in Alton, Illinois. The schedule is primarily 8:30 a.m. to 5:00 p.m., with a Saturday and Sunday weekend rotation every few weeks depending on staffing. Expected pay is $18.80–$22.12 per hour; actual pay depends on experience, skills, and internal equity.

Requirements

• High school diploma or GED.
• One year of experience in an office clerical setting or customer service environment.
• Working knowledge of standard Microsoft Office applications and website navigation.
• Problem-solving, conflict-management, and time-management skills.
• Good oral and written communication skills.
• Complete all role-specific revenue cycle training and certification within 12 months.

Nice To Haves

• Three years of experience in an office clerical setting or customer service environment.
• Direct experience in a revenue cycle or medical setting.
• Advanced knowledge of CPT4, ICD9/10, HCPCS, and modifiers.
• Knowledge of medical terminology.

Responsibilities

• Ensure each registered patient has a complete and accurate OSF medical record, including demographics, insurance coverage, and responsible guarantor.
• Complete patient registration accurately and help patients understand their services, financial responsibilities, and expectations while at the facility.
• Provide excellent service to patients, families, and other external patients in person and over the phone.
• Use deductive reasoning and logic to resolve issues in complex, multi-payer situations.
• Complete role-specific revenue cycle training and certification within 12 months.

Benefits

• Comprehensive, market-competitive total rewards package including benefits, compensation, recognition, and well-being offerings.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED