Associate Patient Services Specialist - Patient Access

Providence • Napa, CA

10d • Onsite

About The Position

The Associate Patient Services Specialist at Queen of the Valley Medical Center performs patient registration functions, including collecting accurate demographic information, verifying insurance benefits and eligibility, obtaining authorization or pre-certification for services, and collecting patient liability before or at the time of service. The role greets and serves patients professionally, warmly, and respectfully to promote sacred encounters, and performs duties under moderate supervision.

Queen of the Valley Medical Center is recognized by U.S. News & World Report as a High-Performance Hospital in several areas of care and has received the Joint Commission Gold Seal of Approval. Providence describes its care model as patient-focused and whole-person care, grounded in understanding, commitment, and mutual respect.

Requirements

• Complete a medical terminology class, ROP, or have two years of experience demonstrating knowledge of CPT and ICD-9 coding.
• Successfully complete Patient Access Training modules within 90 days of obtaining the position.
• Have one year of experience in a healthcare or customer service setting.

Nice To Haves

• Clerical experience in a medical setting.
• Bilingual in English and Spanish.

Responsibilities

• Perform registration functions for patients.
• Collect accurate patient demographic information.
• Verify insurance benefits and eligibility.
• Obtain authorization or pre-certification for services provided.
• Collect patient liability before or at the time of service.
• Greet and serve patients in a professional, friendly, and respectful manner.

Benefits

• Providence offers benefits designed to support employees and their families in staying well, growing professionally, and achieving financial security. Specific benefits are not listed.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed