Patient Access Services Associate Manager

Banner Health•Tucson, AZ

1d•Onsite

About The Position

The Patient Access Services Associate Manager leads a team of patient financial services staff, directing, training, and ensuring the quality of work across services such as billing, collections, registration, scheduling, admitting, and financial counseling. The role is accountable for the assigned team’s goals and performance and oversees Emergency Department operations at Banner - University Medical Center South in Tucson, Arizona. The manager hires, onboards, develops, and supervises staff; sets performance expectations; audits work for accuracy and compliance; manages workflow and staffing resources; and supports departmental planning and expense control. The role works under the direction of the PAS Director and/or Senior Manager, with limited supervision, and collaborates with staff and leaders across the organization to improve workflow and the customer experience. The position typically supervises 15–20 non-exempt staff members. The schedule is Monday through Friday, 12:00 p.m. to 8:30 p.m., with an on-call rotation and shift flexibility depending on business needs.

Requirements

At least 3 years of supervisory or leadership experience with 10 or more direct reports.
Knowledge and business skills normally demonstrated by an associate degree in Business Management or equivalent education and/or experience.
Three to five years of proficiency in office management and/or employee supervision or leadership in healthcare insurance and billing.
Business skills and experience in the assigned work area.
Advanced ability to use common office software, including word processing, spreadsheet, and database software.
Ability to manage multiple tasks simultaneously with minimal supervision and work independently.
Excellent organizational, human relations, and communication skills.

Nice To Haves

Billing experience with Arizona, Colorado, Nevada, and other state Medicaid plans.
Medicare billing experience.
Experience with all insurance types.
Hospital admitting experience.
Experience with the company's billing system.
Demonstrated success in a leadership role.
Additional related education and/or experience.

Responsibilities

Mentor staff, provide developmental opportunities, and maintain a succession plan.
Select, train, coach, motivate, evaluate, and direct the workflow of Patient Access Services staff; establish goals and performance expectations.
Conduct random or focused audits to verify accuracy and compliance and help minimize registration-initiated initial denials; provide staff education, feedback, and support based on audit results and identified trends.
Set clear expectations and ensure accountability, including counseling, disciplinary action, and termination when appropriate.
Coordinate team activities and staffing-to-workload ratios; schedule and supervise staff to meet business goals and maintain smooth departmental workflow.
Build a supportive work environment through team building, coaching, constructive feedback, delegation, goal setting, and encouragement of employee decision-making and professional growth.
Interview and hire staff.
Assist department management with employee meetings, budget preparation, strategic planning, and expense control; support department functions as needed based on volume and workload.
Ensure successful new-hire onboarding, training, precepting, and 100% auditing of new-hire work until performance standards are consistently met.
Develop expertise in Patient Access applications, information systems, tools, technologies, and processes, and assist staff in using them effectively.
Collaborate with peers and organizational leaders to enhance workflow and the customer experience.