Manager - Mental Health Services

Carle Health•Bloomington, IL

About The Position

Provides administrative and clinical leadership to the Behavioral Health Service Line. Plans, coordinates, and manages personnel and resources to support high-quality patient care delivered by trained, professional, and competent staff. Collaborates with physicians and other healthcare disciplines to achieve optimal patient care outcomes. The role oversees department staffing, scheduling, recruitment, retention, employee supervision, operational performance, budget and resource planning, patient satisfaction, staff development, and service coordination. It also supports provider scheduling and orientation, agreements and practice-management activities, community outreach, program development, and continuous improvement. The manager participates in committees and professional activities, monitors healthcare trends, researches best practices, and promotes a non-punitive patient-safety culture. The position requires a bachelor's degree in a related field and at least three years of experience in behavioral health and management. The posted compensation range is $44.27 to $76.14 per hour. Carle Health offers a comprehensive benefits package; details are available on its benefits website.

Requirements

Bachelor's degree in a related field.
At least 3 years of experience in behavioral health and management.
Knowledge of the evolving healthcare delivery environment, specific to the area of specialty.
Ability to motivate others and teach adult learners.
Organization, planning, and delegation skills.
Ability to communicate effectively and work cohesively with a diverse work group.
Critical-thinking skills and timely decision-making.
Strong drive to achieve superior results and succeed in a changing environment while handling multiple responsibilities concurrently.

Responsibilities

Coordinate department services with other units and departments.
Coordinate staffing selection; monitor turnover and vacancies; and develop and implement recruitment and retention strategies.
Oversee staffing and scheduling, supervise employees, and remain accountable for department services.
Follow established processes for receiving and resolving employee complaints and concerns.
Conduct department and provider meetings to improve communication about financial and operational information and strategic planning.
Evaluate environmental safety and provide an environment that is safe according to patients’ age and developmental status.
Work toward system and site patient-satisfaction goals; review satisfaction data and recognize employees who achieve results.
Implement strategies to ensure employees understand and support organizational behavioral standards and patient-satisfaction practices.
Involve employees in short- and long-term department planning and needs analysis.
Model service and leadership consistent with organizational strategic goals.
Collaborate with physicians and other departments and disciplines to develop, implement, and evaluate programs and services for the department population.
Participate in budget planning with the department director and advocate for appropriate fiscal and human resources.
Initiate cost-containment activities as appropriate.
Monitor productivity, operational and budget variance reports, workforce design, case mix, and benchmark data to support appropriate resource use and staffing.
Identify opportunities to improve operational efficiency and involve employees in developing new processes as appropriate.
Use internal and external benchmark data to identify opportunities for improvement.
Foster and develop community outreach and programs.
Support staff competency through orientation, internships, educational offerings, workshops, interdisciplinary professional meetings, and self-directed learning.
Maintain and analyze data to ensure department staff-development activities are high quality and meet staff needs.
Assist with orienting new providers to staff and the environment, and assist with provider scheduling.
Assist in implementing and monitoring medical practice management contracts, letters of agreement, joint-venture services, and other agreements.
Make recommendations and establish plans for approved activities to increase and generate referrals and new patients.
Participate in committees, meetings, and projects; attend workshops, seminars, and professional activities to identify healthcare trends and growth opportunities.
Network with professionals at other healthcare facilities, research literature, identify best practices, and engage physicians in planning.
Create a non-punitive patient-safety culture aligned with national patient-safety initiatives.