Manager - Mental Health Services

Carle Health•Bloomington, IL

2d•$44 - $76

About The Position

The Manager - Mental Health Services provides administrative and clinical leadership to the Behavioral Health Service Line. The role plans, coordinates, and manages personnel and resources to support high-quality patient care delivered by trained, professional, and competent staff. The manager collaborates with physicians and other health care disciplines to achieve optimal patient care outcomes. The position oversees department staffing, scheduling, recruitment and retention, employee supervision, service coordination, patient satisfaction, safety, operational performance, and staff development. It also contributes to budget planning, resource utilization, program development, community outreach, provider onboarding and scheduling, and the management of agreements and referral-growth initiatives. The manager participates in organizational committees and projects, monitors healthcare trends and best practices, and promotes a non-punitive patient safety culture.

Requirements

Bachelor's degree in a related field.
At least 3 years of experience in behavioral health and management.
Knowledge of the evolving healthcare delivery environment specific to the area of specialty.
Ability to motivate others and teach adult learners.
Organization, planning, and delegation skills.
Ability to communicate effectively and work cohesively with a diverse work group.
Critical-thinking skills and timely decision-making.
Strong drive to achieve superior results and succeed in a changing environment while handling multiple responsibilities concurrently.

Responsibilities

Facilitate coordination of department services with other units and departments.
Coordinate staff selection; monitor turnover and vacancies; develop and implement recruitment and retention strategies; and oversee staffing and scheduling.
Supervise employees, accept accountability for department services, and follow established processes for receiving and resolving employee complaints and concerns.
Conduct department and provider meetings to improve communication about financial and operational information and strategic planning.
Evaluate environmental safety and provide an environment appropriate to patients' age and developmental status.
Pursue system and site patient-satisfaction goals; review satisfaction data and recognize employees who achieve results.
Implement strategies to ensure employees understand and support organizational standards of behavior and communication practices that improve patient satisfaction.
Involve employees in short- and long-term department planning and needs analysis, and model service and leadership consistent with organizational strategic goals.
Collaborate with physicians and other departments and disciplines to develop, implement, and evaluate programs and services that meet the needs of the department population.
Participate in budget planning with the department director, advocate for appropriate fiscal and human resources, and initiate cost-containment activities as appropriate.
Monitor productivity, operational reports, budget variances, workforce design, case mix, and benchmark data to support appropriate resource utilization, role delineation, and staffing plans.
Identify opportunities to improve operational efficiency and involve employees in developing new processes as appropriate.
Analyze internal and external benchmark data to identify improvement opportunities; foster community outreach and programs.
Support staff competency through orientation, internships, educational offerings, workshops, interdisciplinary professional meetings, and self-directed learning; maintain and analyze data on the quality and relevance of staff development activities.
Assist with orienting new providers to staff and the environment, and assist with provider scheduling.
Assist with implementing and monitoring medical practice management contracts, letters of agreement, joint venture services, and other agreements; recommend and plan approved activities to increase and generate referrals and new patients.
Participate actively in committees, meetings, and projects.
Attend workshops, seminars, and professional activities to identify healthcare trends and growth opportunities.
Network with professionals at other health care facilities regarding clinical standards and innovations.
Research literature, identify best practices, and engage physicians in planning activities.
Create a non-punitive patient safety culture that adheres to national patient safety initiatives.