MENTAL HEALTH MANAGER

Arizona Department of Administration • Phoenix, AZ

7d • Onsite

About The Position

The Mental Health Manager (Health Services Compliance Monitor I) oversees and monitors compliance with contractual requirements, applicable ADCRR written instructions, and National Commission on Correctional Health Care (NCCHC) standards at state-operated prison complexes with high healthcare needs. The position ensures the contracted vendor provides timely, professional, and appropriate medical, mental health, and dental care to incarcerated individuals. It identifies and resolves compliance concerns, elevates issues to the Contract Compliance Administrator when appropriate, and oversees corrective action.

The role is based in Health Care Services at 801 E. Jefferson Street, Phoenix, Arizona. It includes facility tours and scheduled and unscheduled inspections, collaboration with vendors and compliance staff, reporting and research, and travel. The employee may need to provide guidance during emergencies and be available for urgent responses after hours. Employment is contingent on passing a background investigation; employees must complete TB testing during new employee orientation and annually thereafter, and newly hired state employees must complete E-Verify.

Requirements

• At least five years of correctional healthcare administration experience, correctional mental health care experience, or experience in mental healthcare-related fields; or a bachelor's degree in a healthcare-related field and at least five years of relevant experience; or a master's degree from an accredited institution in psychology, counseling, social work, or a related field, plus at least two years of relevant healthcare administration experience.
• Certified Correctional Healthcare Professional (CCHP) certification.
• Knowledge of correctional healthcare management and supervision principles and practices, including applicable constitutional, statutory, NCCHC, and American Correctional Association standards.
• Knowledge of laws, rules, regulations, policies, and procedures concerning privatized and administered inmate medical, mental health, and dental care.
• Knowledge of compliance monitoring and auditing methods and strategies; personnel and administrative procedures and law; procedure analysis and policy development; project planning and implementation; action plan development; fiscal management; computer skills; and departmental databases.
• Skills in interpreting contractual language; vendor relations; data gathering; research and analysis; interviewing and investigating; synthesizing and presenting information; oral and written communication; decision-making; leadership; budgeting; organization; and time management.
• Ability to evaluate medical, mental health, and dental program efficiency and effectiveness; analyze policies, procedures, contracts, and reports; recommend action plans; prepare correspondence and reports; multitask and coordinate work; build effective relationships; compile information; make decisions; meet deadlines; travel; and provide emergency guidance, including urgent after-hours response as needed.
• Pass a background investigation.
• Complete a TB test during New Employee Orientation and annually thereafter.
• Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
• Meet driver’s license requirements if driving or use of a vehicle is an essential job function.

Responsibilities

• Review, monitor, and oversee medical, mental health, and dental services at assigned facilities.
• Ensure vendors provide timely, professional, and appropriate care to incarcerated individuals in accordance with applicable laws, rules, regulations, policies, and procedures.
• Tour facilities and conduct scheduled and unscheduled inspections and audits.
• Perform annual peer reviews.
• Act as an on-site advisor to the vendor during emergency situations, such as disturbances.
• Assist in developing and implementing monitoring programs, utilization reviews, action plans, and policy development or revisions.
• Prepare required reports and recommendations.
• Identify and resolve deficiencies and report them through the chain of command, as appropriate.
• Monitor and report on implementation of corrective action plans.
• Work collaboratively with the Compliance Review/Audit Nurse assigned to the complex.
• Complete special projects and assignments within given time frames.
• Attend meetings.
• Conduct and/or coordinate research.
• Respond to and/or prepare responses to inquiries from internal and external sources.
• Perform other duties as assigned.

Benefits

• Vacation and sick days with 10 paid holidays per year.
• Paid parental leave of up to 12 weeks per year for a newborn or newly placed foster or adopted child (pilot program).
• Medical, dental, life, short-term disability, and long-term disability insurance options.
• Retirement program through the Arizona State Retirement System (ASRS).
• Optional deferred compensation plans and credit union membership.
• Wellness program.
• Incentivized commuter club and public transportation subsidy program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed