Manager, Digital Services

Corewell Health • Grand Rapids, MI

5d • Onsite

About The Position

The Manager, Digital Services is accountable for providing quality services within assigned areas of responsibility. The role oversees resource planning and development, fiscal performance and budget management, and achievement of organizational goals. In collaboration with the Director, the Manager develops site and service goals, contributes to budget development and management, and works with team members to continually improve services and support the management team. As part of the Information Services management team, the Manager contributes to organizational business planning and the development of budgets, policies, and operating procedures.

The Manager leads assigned teams and service areas, establishes goals and performance standards, manages operating and capital budgets, and promotes quality, productivity, and continuous improvement. The role also focuses on staff development and retention in a technology environment requiring 24/7/365 service availability, and ensures staffing levels and team capabilities meet customer needs. The position is full-time, with a schedule of 40 hours per week, 8 a.m. to 5 p.m., Monday through Friday, at Corewell Health Place in Grand Rapids.

Requirements

• Associate's degree from a technical school.
• At least 3 years of relevant supervisory, management, or project leadership experience.

Nice To Haves

• Bachelor's degree.
• At least 5 years of relevant supervisory, management, or project leadership experience.
• Experience managing teams with disparate roles and focuses and directing the work of others.

Responsibilities

• Plan, direct, and evaluate the work of assigned work groups and teams.
• Establish departmental goals, objectives, performance standards, and production standards to assure quality.
• Advocate for customers and communicate with customers, staff, and multidisciplinary teams regarding customer and staff needs, management, quality care issues, and departmental goals.
• Lead tactical planning for assigned Information Services areas and participate in preparing and managing the annual operating plan and budget.
• Develop capital and operational budgets for assigned areas; monitor and manage budgets, analyze variances, take appropriate action, and develop productivity improvement plans.
• Promote performance excellence in care, practice, service, and operational indicators, and champion strong service outcomes for internal and external customers.
• Encourage staff participation in committees, projects, and continuous improvement activities, and hold staff accountable to job descriptions, policies, procedures, controls, processes, and corporate and divisional guidelines.
• Support staff retention and work/life balance while ensuring agreed-upon service levels are met; mentor, coach, and develop staff and serve as a role model and resource.
• Maintain professional competence and knowledge of industry best practices, trends, products, technology, and business solutions through ongoing study and participation in professional functions.
• Ensure appropriate staffing levels and role mix to meet customer needs, and maintain payroll information.
• Interview, hire, and retain team members; monitor performance and, in consultation with Human Resources when appropriate, initiate disciplinary follow-through or termination.

Benefits

• Comprehensive benefits package supporting financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv.
• Discounts directory with deals on restaurants, phone plans, spas, and more.
• Optional identity theft protection, home insurance, and auto insurance.
• Traditional and Roth retirement options with service contribution and match savings.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree