Digital Delivery Services Manager

Marathon Petroleum Corporation•Findlay, OH

About The Position

The Digital Delivery Services Manager oversees project managers, Release Train Engineers (RTEs), and Scrum Masters to ensure disciplined, predictable, high-quality delivery across business-critical initiatives. The role is accountable for delivery execution standards and continuous improvement of delivery practices in support of the Digital operating model. It partners with Portfolio Management, the Lean Agile Center of Excellence (LACE), Product leadership, and business stakeholders to align delivery capabilities with prioritized work, advance agile maturity, strengthen delivery practices, and support successful business outcomes. The manager leads the team’s daily operations, talent development, performance, and resource assignments. The role establishes delivery standards, playbooks, templates, reporting expectations, rituals, and performance indicators; monitors demand, capacity, delivery risks, and initiative health; and provides leaders with timely insights into performance, risks, and dependencies. It also partners with product, portfolio, technology, business, tower, and functional leaders to improve planning, backlog readiness, PI planning and readiness, cross-team coordination, delivery hygiene, and alignment with the operating model. The position requires a bachelor’s degree in a computer-related or related field and at least ten years of diversified IT experience, including at least three years of direct or indirect leadership experience. Advanced agile certifications and additional agile delivery experience are preferred. The role is based in Findlay, Ohio, with additional locations in Houston and San Antonio, Texas.

Requirements

Bachelor’s degree in Computer Science, Information Technology, Management Information Systems, Engineering, Business, or another computer-related degree.
At least 10 years of diversified IT experience.
At least 3 years of direct or indirect leadership experience.
Strategic outlook and ability to develop long-term plans aligned with organizational and business strategy.
Business acumen and ability to link decisions and recommendations to business strategy.
Ability to drive operational and process excellence, make timely decisions, collaborate, and hold people accountable for results.
Clear and credible verbal and written communication skills, active listening, and constructive dialogue.
Continuous improvement mindset and ability to identify opportunities for improvement and value creation.
Ability to energize and engage a workforce.
Commitment to ongoing learning and self-development.
Ability to select, assess, coach, and develop talent and build high-performing teams.
Adaptability when responsibilities or work environments change.
Ability to use data, analytics, and insights to make informed decisions and optimize operations.
Digital awareness, including openness to learning and implementing emerging digital tools, technologies, and trends.
Ability to influence others and build support, respect, and trust.

Nice To Haves

Advanced certifications such as Certified Scrum Master or PMI-Agile Certified Practitioner.
At least 2 years of experience managing agile delivery teams.
At least 3 years of experience in agile delivery.

Responsibilities

Manage daily team operations, providing guidance and mentorship and fostering innovation and continuous improvement.
Oversee recruitment, development, retention, and performance to build strong talent.
Ensure disciplined delivery processes, consistent execution practices, and alignment with delivery standards across initiatives.
Collaborate with technology and business stakeholders so delivery practices support solution delivery and business objectives.
Lead, coach, develop, and assign Release Train Engineers, Scrum Masters, and Project Managers, establishing clear role expectations and consistent practices.
Assign resources to prioritized business initiatives and ensure appropriate capacity, capabilities, and delivery support.
Monitor demand, capacity, delivery risks, gaps, and constraints, and address them proactively.
Define and lead the delivery practice strategy; establish standards, playbooks, templates, reporting expectations, rituals, and performance indicators.
Drive continuous improvement and maturity of delivery practices.
Provide business and technology leaders with actionable insights into delivery performance, risks, and dependencies to support intervention and course correction.
Develop Scrum Masters and establish career paths, role expectations, and ongoing skill development.
Oversee delivery health, including planning discipline, dependency management, risk and issue management, and progress transparency.
Partner with LACE and delivery leaders to advance agile maturity and delivery effectiveness, and support consistent execution, PI planning and readiness, and cross-team coordination.
Partner with Product Owners to strengthen backlog readiness, planning inputs, and execution effectiveness without direct reporting ownership.
Collaborate with tower and functional leaders to align delivery practices with the operating model and embed delivery roles effectively in teams.
Partner with Portfolio Managers, Product leaders, and business stakeholders to understand priorities, anticipated demand, and delivery needs, and align resources and capabilities accordingly.