Manager, Digital Services - Information Security

Corewell Health • Grand Rapids, MI

3d

About The Position

The Manager, Digital Services leads a team that helps business and technology partners make informed information security decisions. The role is responsible for team development, consulting services, information security analytics, and continuous improvement. The manager builds strong partnerships, promotes early security involvement in business initiatives, and ensures that guidance is practical and aligned with organizational priorities. In partnership with information security leaders, the manager oversees measures of security performance, risk, and business value.

The position oversees consulting service intake, prioritization, staffing, and quality; develops security consulting professionals; and coordinates stakeholders with appropriate security specialists. It establishes service plans, repeatable processes, knowledge resources, metric definitions, data quality expectations, and reporting practices. The manager also oversees assigned budgets and capacity, evaluates service quality and stakeholder experience, and ensures significant risks and exceptions are documented and routed to authorized decision-makers.

This is a full-time position with 40 scheduled hours per week, Monday through Friday, from 8 a.m. to 5 p.m. The listed weekend frequency is N/A. The primary location is Corewell Health Place in Grand Rapids.

Requirements

• Associate's degree from a technical school.
• At least 3 years of relevant supervisory, management, or project leadership experience.
• Working knowledge of security risk management, security controls, and technology delivery processes.
• Experience developing or managing metrics, KPIs, KRIs, or reporting used to support business and security decisions.

Nice To Haves

• Bachelor's degree in information security, information technology, business, or a related field, or equivalent education and experience.
• 5 years of relevant supervisory, management, or project leadership experience.
• Experience managing teams with disparate roles and focuses, and directing the work of others.
• 5+ years of progressive experience in information security, security consulting, technology risk, or a related discipline.
• Relevant professional certification, such as CISSP, CISM, or CRISC.

Responsibilities

• Recruit, coach, and develop security consulting professionals; establish expectations, manage performance, and foster collaboration and accountability.
• Oversee consulting service intake, prioritization, staffing, and quality to deliver timely, actionable security guidance.
• Partner with business and technology leaders to incorporate security considerations early in planning, projects, and technology adoption.
• Ensure recommendations explain security risks, business impacts, available options, and recommended actions.
• Partner with information security leaders to develop and maintain metrics, KPIs, and KRIs that measure security effectiveness, track risk, and inform priorities.
• Establish consistent metric definitions, data quality expectations, and reporting practices; translate analysis into clear insights for operational and executive audiences.
• Connect stakeholders with appropriate specialists and establish clear responsibilities, handoffs, and escalation paths.
• Develop service plans, repeatable processes, and knowledge resources; use automation and emerging technologies responsibly to improve effectiveness.
• Oversee assigned budgets and capacity, and measure service quality, stakeholder experience, risk reduction, and business value.
• Ensure significant risks and exceptions are documented and routed to authorized decision-makers.

Benefits

• Comprehensive benefits package intended to support financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv.
• Discounts directory with deals on restaurants, phone plans, spas, and other items.
• Optional identity theft protection.
• Optional home and auto insurance.
• Traditional and Roth retirement options with service contribution and match savings.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree