Intern/Apprentice Information & Digital Services

TechnipFMC • Stephenville, TX

2d

About The Position

This position triages and completes end-user support service requests. Responsibilities include troubleshooting software and hardware, resetting passwords, reinstalling and upgrading operating systems, installing software, and providing phone, remote, and in-person support. The role also supports Microsoft Office and Windows configuration, network printers and multifunction copiers and scanners, user data transfers during computer upgrades and replacements, and mobile device troubleshooting and management.

Requirements

• Be pursuing a degree from an accredited university; a technical field, Information Systems, or Information Technology degree is preferred.
• Flexible problem-solving skills.
• Ability to multitask and prioritize time based on ticket severity.
• Proficiency with Microsoft operating systems and Office suites.
• Strong written and oral interpersonal and communication skills.

Nice To Haves

• Upper-classman standing, preferably senior level.
• Prior experience in a service desk position.

Responsibilities

• Respond to service requests and keep the ticketing system up to date.
• Provide user support by phone, remotely using software, and in person.
• Troubleshoot applications and hardware.
• Maintain accurate asset inventory.
• Configure and troubleshoot Microsoft Office and Windows.
• Troubleshoot network printers and multifunction copiers and scanners.
• Transfer and verify user data during computer upgrades and replacements.
• Troubleshoot mobile devices and handle device configurations, registration, inventory management, and transfers.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed