Mental Health - Residential Assistant Program Manager - ACCS

Bay Cove Human Services•Boston, MA

About The Position

The Assistant Program Manager is a member of the multidisciplinary ACCS Integrated Team and assists the Program Manager with the day-to-day administration of a group living or supported independent living environment for adults with mental health challenges. The role includes direct intervention with Persons, modeling interventions for Engagement Partners, and providing program leadership when the Program Manager is absent. The Assistant Program Manager partners with Persons to work toward personal goals, greater independence, and improved quality of life. This is a non-exempt position. Schedules are Tuesday–Saturday, 3 p.m.–11 p.m., or Sunday–Thursday, 3 p.m.–11 p.m. The role provides skilled shift coverage and staff supervision, including weekends and awake overnights, as scheduled by the supervisor. The position may also involve household maintenance and cleaning tasks assigned for a shift.

Requirements

High school diploma or GED required.
At least one year of experience working with individuals diagnosed with severe mental health issues required.
Strong commitment to the right of people with mental health challenges to live in community residences, work in market jobs, and access helpful, adequate, competent, and continuous supports and services of their choosing.
Professional writing and verbal communication skills.
Strong personal organization, attention to detail, and time-management skills.
Proficiency with Windows, Word, and Google Email and Apps.
Department of Public Health certification in medication administration required within three months of hire.
CPR and First Aid certification required within three months of hire.
Ability to use stairs to monitor clients on multiple floors and physical capacity to assist people with mobility impairments as needed.
Use of a personal cellular telephone for work communication.
Valid driver’s license.

Nice To Haves

Bachelor’s degree in Psychology, Social Work, or a related area preferred.
Bilingual candidates are encouraged to apply; a pay differential is offered for candidates fluent in certain essential languages.

Responsibilities

Assist the Program Manager in guiding program culture and demonstrate evidence-based practices, including Stages of Change, Motivational Interviewing, Harm Reduction, Seeking Safety, and the Trauma Recovery and Empowerment Model (TREM).
Use recovery-oriented language and principles in communications and interactions with Persons, colleagues, and collaterals.
Participate on the Engagement Team for assigned Persons as directed by the ACCS Clinical Supervisor.
Collaborate with Care Coordination Entities and other providers to support access to medical, clinical, self-help, and peer services during crises, care transitions, other life transitions, and changes in health status.
Provide skilled shift coverage and staff supervision, including weekends and awake overnights, as scheduled by the supervisor.
Share assigned administrative responsibilities to support the Integrated Team.
Oversee staff scheduling and coordinate relief coverage in the Program Manager’s absence.
Maintain a pool of qualified relief staff and orient and train relief staff.
Oversee financial and budgetary procedures, including petty cash, client finances, and payroll, in the Program Manager’s absence.
Serve as the program’s medication officer, oversee the Medication Administration Program (MAP), and periodically administer medication.
Maintain accurate program documentation, including fire drills, emergency reports, transportation sheets, daily logs, progress notes, teaching programs, and other assigned records.
Complete household maintenance and cleaning tasks designated as shift responsibilities or assigned by the Program Manager.
Collaborate with the Program Manager to identify staff performance issues, formulate corrective action plans, train and coach staff, and reassess staff performance.