Residential Program Manager (Children's Mental Health)

Yellowstone Boys and Girls Ranch•Billings, MT

About The Position

At Yellowstone Boys and Girls Ranch, the Program Manager provides leadership and support to Mental Health Workers to help maintain a safe, trauma-informed environment for youth. As a member of the Leadership Team, the Program Manager collaborates with other leaders to uphold the organization's mission and values and advance the goals in its strategic plan. The position also serves as a primary liaison with external agencies, community partners, and families. The Program Manager supervises Mental Health Workers and Lead Mental Health Workers, including directing and assigning work, managing schedules, overseeing recruitment and onboarding, training staff, and handling performance evaluations, coaching, counseling, and corrective action. The role also oversees administrative duties and works with the Lodge’s Treatment Team to support timely, outcome-focused treatment documentation and implementation. The starting salary is $2,087.70–$2,349.72 per pay period, reflecting steps 1–5 of an 11-step pay schedule. Starting salary is determined by the applicant’s education and relevant experience.

Requirements

Must be at least 21 years old.
Must pass criminal record and child abuse registry background checks as required by the State of Montana.
Either an advanced degree in social work or a comparable human service field and two years of relevant experience, or a bachelor’s degree in social work or a comparable human service field and four or more years of relevant experience.
Internal candidates who do not meet the education and experience requirements may be considered based on demonstrated competency and potential, staffing needs, and a personalized career development plan involving enhanced supervision and active pursuit and completion of unmet educational requirements.
Must have a license to operate a passenger vehicle.
Demonstrated professional skills in crisis intervention and de-escalation.
Demonstrated professional skills in leadership and staff development.
Demonstrated ability to work with youth with emotional and psychiatric issues.
Demonstrated ability to work with culturally diverse individuals and build rapport with them.
Ability to use computers and quickly learn and use YBGR-selected software solutions.
Must be self-motivated, self-disciplined, diligent, and forward-thinking.
Ability to prioritize the team and define success collectively rather than individually.
Ability to interact and communicate effectively with others, build and maintain relationships, collaborate, resolve conflicts, and navigate social situations.
Demonstrate the values of Faith, Integrity, Relationship, and Stewardship as defined in the posting.
Willingness and ability to obtain First Aid/CPR and Violence Intervention Prevention certifications.

Responsibilities

Supervise Mental Health Workers and Lead Mental Health Workers in compliance with organizational policies and applicable laws.
Plan, direct, and assign staff duties and ensure adherence to established schedules.
Oversee recruitment, hiring, onboarding, and staff training.
Manage performance through evaluations, coaching, counseling, recognition, and corrective action when needed.
Ensure staff receive appropriate training and ongoing education, and lead regular staff meetings.
Guide the team toward its goals, address concerns, and resolve issues.
Monitor and evaluate staff performance, providing feedback and guidance on professional training, certification, YBGR policies, and treatment philosophy.
Maintain a safe, therapeutic environment that supports youth in achieving treatment goals.
Provide crisis intervention and de-escalation as needed, including on-call.
Manage scheduling, supervision, budgeting, and other administrative duties as assigned.
Collaborate with the Lodge’s Treatment Team to ensure timely, outcome-focused treatment documentation and implementation.
Build and maintain effective communication and relationships with youth’s families and external stakeholders.
Contribute to individual, departmental, and organizational outcomes in support of agency-wide strategic goals.
Participate in Performance Quality Improvement (PQI) initiatives.
Foster constructive, supportive interactions with colleagues across the organization.
Model and uphold YBGR’s mission and values, and comply with organizational policies, systems, safety protocols, and procedures.
Identify challenges proactively and seek effective solutions.
Represent YBGR professionally in external interactions.
Participate in monthly supervision and coaching sessions with the assigned supervisor.
Maintain cultural and socioeconomic awareness of the populations served.
Complete required training relevant to the role and beneficial to YBGR.
Perform other duties as assigned.