Residential Program Manager (Children's Mental Health)

Yellowstone Boys and Girls Ranch•Billings, MT

3d•$54,280 - $72,948•Onsite

About The Position

The Residential Program Manager at Yellowstone Boys and Girls Ranch provides leadership and supervision to Mental Health Workers and Lead Mental Health Workers, helping maintain a safe, trauma-informed and therapeutic environment for youth. As a member of the Leadership Team, the manager collaborates with organizational leaders, supports the agency’s mission and values, advances strategic-plan goals, and serves as a primary liaison to external agencies, community partners and families. The role oversees staff recruitment, hiring, onboarding, training, scheduling, performance management and development. It also includes crisis intervention and de-escalation, administrative responsibilities such as budgeting, collaboration with the Lodge’s Treatment Team, and ensuring timely, outcome-focused treatment documentation and implementation. The manager contributes to Performance Quality Improvement initiatives, maintains professional relationships with youth, families, colleagues and external stakeholders, completes required training, and performs other duties as assigned. The position is located at the Billings Campus in Billings, Montana, and is full-time. The listed salary range is $54,280.20–$72,948.05. The starting salary range is $2,087.70–$2,349.72 per pay period, based on steps 1–5 of an 11-step pay schedule; the starting salary is determined by education and relevant experience.

Requirements

Must be 21 years old or older.
Must pass criminal record and child abuse registry background checks as required by the State of Montana.
Either an advanced degree in social work or a comparable human service field and two years of relevant experience, or a bachelor’s degree in social work or a comparable human service field and four or more years of relevant experience.
Must have a license to operate a passenger vehicle.
Demonstrated professional skills in crisis intervention and de-escalation.
Demonstrated professional skills in leadership and staff development.
Demonstrated ability to work with youth with emotional and psychiatric issues.
Demonstrated ability to work with culturally diverse individuals and build rapport with them.
Ability to use a computer and quickly learn and use YBGR-selected software solutions.
Self-motivated, self-disciplined, diligent and forward-thinking.
Ability to prioritize the team and define success collectively rather than individually.
Ability to interact and communicate effectively with others to build relationships, collaborate, resolve conflicts and navigate social situations.
Demonstrate YBGR’s stated values of Faith, Integrity, Relationship and Stewardship.
Willingness and ability to obtain First Aid/CPR and Violence Intervention Prevention certification.

Responsibilities

Provide leadership and supervision to Mental Health Workers and Lead Mental Health Workers in compliance with organizational policies and applicable laws.
Plan, direct and assign staff duties, and ensure adherence to established schedules.
Oversee staff recruitment, hiring, onboarding and training.
Manage staff performance through evaluations, coaching, counseling and corrective action when needed.
Ensure staff receive appropriate training and ongoing education; schedule and lead regular staff meetings.
Lead the team toward its goals, recognizing performance, administering discipline, addressing concerns and resolving issues.
Monitor and evaluate staff performance, providing feedback and guidance on professional training, certification, YBGR policies and treatment philosophy.
Maintain a safe and therapeutic environment that supports youth in achieving treatment goals.
Provide crisis intervention and de-escalation as needed, both routinely and on-call.
Manage administrative duties, including scheduling, supervision and budgeting, as well as other assigned tasks.
Collaborate with the Lodge’s Treatment Team to ensure timely, outcome-focused treatment documentation and implementation.
Build and maintain effective communication and relationships with youth families and external stakeholders.
Support agency-wide strategic goals by contributing to individual, departmental and organizational outcomes.
Participate in Performance Quality Improvement initiatives.
Foster constructive and supportive interactions with colleagues across the organization.
Model and uphold YBGR’s mission and values, and comply with organizational policies, systems, safety protocols and procedures.
Identify challenges proactively and seek effective solutions.
Represent YBGR professionally in external interactions.
Participate in monthly supervision and coaching sessions with the assigned supervisor.
Maintain cultural and socioeconomic awareness of the populations served.
Complete required training relevant to the role and beneficial to YBGR.
Perform other duties as assigned.