ACCS Residential Director

Vinfen • Haverhill, MA

8d

About The Position

The ACCS Residential Program Director oversees the clinical, financial, and administrative operations of supportive group living environments for adults with psychiatric conditions. The role promotes community integration, well-being, and independent living by supervising staff, ensuring service quality and licensing compliance, overseeing treatment-plan implementation, and facilitating timely transitions into and out of residential settings.

The position manages residential-site operations, budgets, resources, safety, staffing, performance measures, and reporting. It supports staff in delivering trauma-informed, recovery-oriented, person-centered, culturally competent, and strengths-based services, and promotes residents’ engagement, housing stability, self-sufficiency, and access to healthcare, employment, and education. The director provides on-call consultation to IGLE staff and participates in a community-of-practice workgroup. The role reports to the Team Leader for GLE and SIE work, and to the Director of Service/Vice President for IGLE administrative supervision.

The position requires driving, use of an operational and insured vehicle, and the ability to perform physically active duties, including assisting people served with activities of daily living. CPR and First Aid are required within the first two weeks of hire; MAP is required within 150 days.

Requirements

• Bachelor’s degree in human services or a related field; in some cases, experience may substitute for academic training.
• At least five years of experience in progressively responsible human services functions, including three years in a supervisory capacity.
• Experience working with people with psychiatric disabilities and/or co-occurring disorders.
• Access to an operational and insured vehicle and willingness to use it to transport people served.
• Valid driver’s license presented at employment; at least 21 years of age; at least one year maintaining a valid U.S. driver’s license; ability to pass a driver screening background check.
• If using a personal vehicle, maintain adequate insurance and a safe driving record, subject to annual checks.
• Ability to stand, walk, bend, kneel, stoop, crouch, crawl, and climb; lift at least 25 pounds using proper lifting techniques or a two-person lift; operate a computer and office equipment; sit, reach, climb stairs, and maneuver through narrow spaces or hallways; assist people served with daily-living tasks; remain stationary 50% of the time as needed; communicate with people served, staff, and external representatives; and meet the listed vision requirements.
• CPR certification within the first two weeks of hire.
• First Aid certification within the first two weeks of hire.
• MAP certification within 150 days of hire.
• Strong commitment to the right and ability of people served by ACCS to live and work in their community of choice, maintain meaningful relationships, and receive needed clinical treatment, resources, and supports.
• Skill in helping people integrate into the community through natural supports and basic community resources.
• Knowledge of engagement strategies for people served, operational management, and administrative systems and procedures.
• Ability to form supportive, trusting relationships with people served and families.
• Sensitivity to cultural, religious, ethnic, disability, and gender issues; knowledge of human, legal, and civil rights; and knowledge of the effects of prejudice, discrimination, oppression, and poverty on people with psychiatric disorders.
• Knowledge of different communication and learning styles; ability to make independent judgments and decisions and work professionally and confidentially.
• Knowledge of formal and informal housing assessment skills and practices; recovery-oriented, person-centered, strengths-based values; and trauma-informed and culturally competent services.
• Ability to adhere to standards for Motivational Interviewing, Harm Reduction, SBIRT, Housing First, Stages of Change, and Cognitive Behavioral interventions.
• Competence in providing effective treatment-plan interventions and training residential staff to implement non-clinical aspects of treatment plans.
• Ability to collaborate effectively with other Team members to address residents’ treatment-plan needs.
• Knowledge of personal computer applications and equipment, and documentation standards and requirements.

Nice To Haves

• Master’s degree in human services or Psychology, or a related preferred field.
• Certified Psychiatric Rehabilitation Practitioner credential.
• Bilingual/bicultural applicants and applicants with lived experience of psychiatric conditions are preferred.

Responsibilities

• Manage group residential site systems and procedures, including regulatory requirements, quality improvement initiatives, and utilization management.
• Collaborate with the Team’s Housing Coordinator to facilitate timely transitions to and from group residential sites in the ACCS contract.
• Promote a welcoming, respectful, and valued environment for residents’ family members, friends, and other important people in their lives.
• Coordinate site licensing, evidence-based-practice fidelity, Medication Administration Program (MAP), and Medicaid Rehab Option reviews.
• Oversee adherence to Medication Administration Program policies and procedures.
• Oversee collection and use of resources, including food stamps, program fees, representative payee accounts, and housing subsidies; develop and maintain residence budgets, expense procedures, and billing procedures.
• Oversee Human Rights processes and, when assigned, serve as staff to the ACCS contract’s Human Rights Committee as Human Rights Coordinator.
• Promote teamwork between Team staff and GLE and SIE staff.
• Ensure maintenance, repair, and safety of assigned group residential sites.
• At the direction of the Team Leader, direct non-treatment-plan activities of GLE/SIE Program Directors and staff, including hiring, training, supervision, coaching, evaluation, and competency development; provide performance feedback and conduct corrective action procedures when needed.
• Manage relief and overtime resources to maintain operations.
• Implement staff retention, recognition, and awards initiatives and provide guidance on career development and promotion opportunities.
• Ensure required group residential performance measures and incident-reporting protocols are maintained.
• Serve as a resource for group residential neighbors, public officials, and other service providers.
• Support staff training in and use of trauma-informed, recovery-oriented, person-centered, culturally competent, and strengths-based approaches and skills-training techniques.
• Provide competency-based evidence-based and best-practice services, including Motivational Interviewing, Harm Reduction, SBIRT, Housing First, Stages of Change, Cognitive Behavioral interventions, safety planning, crisis prevention and response planning, and the 8 Dimensions of Wellness.
• Promote residents’ engagement, housing permanency, community tenure, self-sufficiency, and successful completion of services.
• Maintain thorough and thoughtful documentation of residents’ needs and services.
• Promote residents’ access to healthcare, employment, and education services.
• Support evidence-based and best-practice services, including Motivational Interviewing, Harm Reduction and addiction-treatment support, Housing First, Stages of Change, WRAP, Seeking Safety, and Cognitive Behavioral interventions.
• Participate in the Residential Director Community of Practice Workgroup for professional competency development, mentoring, and learning.
• Provide on-call coverage and consultation to IGLE staff.
• Perform other related duties as assigned.

Benefits

• Fully funded 401(a) employer-sponsored retirement plan requiring no employee contribution, plus an employee-funded 403(b) plan.
• Medical, dental, and vision plans for employees scheduled to work at least 30 hours per week, with an employer contribution toward medical insurance.
• Employer-paid life, accidental death and dismemberment, and long-term disability insurance.
• Employer-paid short-term disability insurance for qualifying employees.
• Flexible Spending Reimbursement Accounts for health and dependent care.
• Voluntary term life, whole life, accident, critical illness, and hospital indemnity insurance.
• Paid time off for employees scheduled to work at least 20 hours per week.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager