Health Analyst Jobs

About The Position

Requirements

• Bachelor's degree or equivalent educational background or work experience.
• Four (4) years of experience in IT support.
• Strong verbal, written, and interpersonal communication skills.
• Experience using MS Office applications (Word, Outlook, and Excel).
• Excellent verbal and written communication skills.
• Effective time management and organizational skills.
• Manage multiple projects and changing priorities with attention to detail.
• The ability to work independently with minimal supervision.
• Well-developed technical and analytical skills required to support and troubleshoot complex issues in an enterprise environment.
• Experience with Service Desk environment and operations.

Responsibilities

• Provide intermediate, second level technical support for technology infrastructure and customer issues and requests.
• Develops and implements changes to improve service delivery, optimize technology execution and increase customer satisfaction.
• Works under direction of senior level team members, or independently to implement necessary changes to support model.
• Provide feedback based upon customer interactions to improve support model, quality of development efforts and opportunities for automation.
• Provide knowledge, training, and solution sets to first level support teams to improve first call resolution and increase customer satisfaction.
• Review issues to identify trends and make recommendations for improvement.
• Responsible for providing best in class customer care.
• Exhibit customer advocacy while understanding and working within enterprise guidelines.
• Demonstrate intermediate knowledge of key business processes of partners and customers.
• Relate business needs in appropriate terms for team members.
• Develops good relationships with customers.
• Provides input into metrics reporting efforts to facilitate consistent service execution.
• Demonstrate intermediate technical skills in areas such as end user, systems management, security, service management, applications, and networking.
• Provide support and ensures reliability for deployed technologies, systems, and processes according to established procedures and industry best practices.
• Works with internal teams minimize and/or eliminate customer impact, prevent problem reoccurrence and improve service delivery.

Benefits

• Full medical, dental and vision plans
• Generous amount of Paid Time Off and Sick Leave
• Retirement plans available from day one, providing up to 5% employer match after one year of employment.
• Free life and disability insurance benefits for full-time employees with the opportunity to purchase additional coverage at low costs.
• Variety of voluntary benefits such as identity theft protection, medical and dependent care flexible spending accounts and more.
• Free on-site 24-hour employee health center
• Discounts to a selection of local fitness/recreational centers.
• Education program benefits
• Opportunities to volunteer with our own non-profit SLV Health Foundation and other SLV- and community-sponsored events.
• Discounts on cell-phone plans, ski/snowboard lift tickets, Dell computers, local pools, Adams State University functions and more!
• Employee support services, including up to four free counseling sessions to assist with work/life solutions.