Epic-Certified EHR Systems Analyst III (ClinDoc & Stork)
About The Position
Adventist Health Roseville is seeking a full-time, day-shift Epic-Certified EHR Systems Analyst III to lead implementation and support of hospital information systems, with a focus on Epic ClinDoc and Stork. The position works primarily remotely and may require travel of up to 25%, including travel during standard off-hours support times. The analyst leads planning, design, implementation, and maintenance of systems, and uses comprehensive knowledge of Epic EHR capabilities and functional use to support and troubleshoot applications. The role serves as a senior team member responsible for designing, building, and testing electronic documentation solutions that support clinical and revenue-cycle workflows. It also acts as a liaison among technical support, customers, and project teams for system design, implementation, and training, and develops and oversees policies and procedures within areas of responsibility. The position provides ongoing application support, leads project and user-group meetings, mentors analysts and support groups, and handles on-call duties for assigned applications, including critical applications as needed. Adventist Health requires associates to receive required vaccinations as a condition of employment and annually thereafter where applicable; medical and religious exemptions may apply.
Requirements
- Bachelor's degree or an equivalent combination of education and related experience.
- Five years of healthcare IT application or technical experience.
- Five years of applicable Epic application experience.
- Epic certification or accreditation in the area of responsibility.
- Epic ClinDoc and Stork certification.
Responsibilities
- Lead the design, build, and testing of electronic documentation solutions supporting clinical and revenue-cycle workflows.
- Lead project meetings and coordinate duties with team members across the overall program and related projects, with minimal managerial oversight.
- Facilitate application workflow design and application integration sessions.
- Design, configure, test, debug, document, and maintain programs and applications.
- Collaborate, research, and analyze to develop, configure, and modify moderately complex information systems according to user specifications, established standards, and departmental protocols.
- Design and develop test scripts and materials for end-to-end workflow testing; perform unit, system, and integration testing and document outcomes.
- Evaluate user requests for system enhancements.
- Collaborate with technical teams to define hardware and network requirements and resolve technical issues.
- Install and test software according to release checklist guidelines and manage automated systems planning and installation.
- Work with end users to develop specifications for purchasing, developing, and installing software systems.
- Monitor plans and propose corrective actions when needed.
- Apply change-management models, principles, and techniques in system planning, development, implementation, and evaluation.
- Design, develop, and monitor process-improvement measurements, including improvements enabled by standardized workflows.
- Provide ongoing support for existing computer applications and assist with problem resolution, escalating issues when necessary.
- Implement solutions, communicate with end users, track resolution, and analyze incidents to identify trends and major issues.
- Conduct routine status meetings with end users and leadership.
- Provide leadership support to analysts, the team, and end users regarding system applications.
- Maintain service-level agreements with end-user departments and enterprise business units.
- Support the preparation and delivery of training materials and formal or informal training; identify educational opportunities and develop strategies to improve analysts' and support staff's operational understanding and efficiency.
- Lead assigned user-group meetings and mentor support groups on applications and processes.
- Handle ongoing on-call duties for one or more applications, including incidents outside business hours; provide on-call support for critical applications as needed.
- Troubleshoot and resolve system issues escalated by the help desk.
- Travel on site as needed, up to 25%, to provide support during go-live events and other work-related occasions.
- Perform other job-related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
