Epic Certified EHR Systems Analyst II (ClinDoc)

Adventist Health•Roseville, CA

1d•Remote

About The Position

Adventist Health Roseville is hiring an Epic-certified EHR Systems Analyst for a full-time, day-shift position. The role is primarily remote and may require travel up to 25%, including travel during standard off-hours support times. Epic ClinDoc certification is required. The analyst performs information-systems application work, including software design, build, implementation, support, and testing. The role works with project and support teams to develop, train, support, and evaluate major computer applications. Responsibilities include maintaining and improving systems, assessing workflows and user needs, coordinating projects, resolving issues, training users, and providing on-call support for assigned applications. Adventist Health requires associates to receive required vaccinations as a condition of employment and annually thereafter, where applicable; medical and religious exemptions may apply. Adventist Health participates in E-Verify.

Requirements

Associate's or technical degree, or equivalent combination of education and related experience.
Three years of healthcare IT application or technical experience, or equivalent.
Epic certification or accreditation in the area of responsibility.
Epic ClinDoc certification is required.

Nice To Haves

Bachelor's degree or equivalent combination of education and related experience.
Two years of applicable Epic application experience.

Responsibilities

Maintain moderately complex system software according to established standards and departmental protocols to meet user requests and specifications.
Evaluate user requests for special system software enhancements.
Work with customers to gather specifications for the purchase, development, and installation of system software.
Maintain service level agreements with end-user departments and enterprise business units.
Coordinate analysis of departmental documentation and workflows, and design or redesign system components to support appropriate workflows.
Analyze existing methods and develop alternatives to improve operational and production efficiency.
Assess needs for complex workflows, customers, and clinical or revenue areas.
Analyze and document end-user reporting needs.
Identify potential process or department-specific risks and assist in developing mitigation or resolution strategies.
Develop and follow project work plans; lead project meetings and coordinate assigned work with team members, the overall program, and related projects.
Research, document, and facilitate resolution of issues reported by end users.
Test system software using checklist guidelines and participate in developing test scenarios.
Collaborate with technical teams to define hardware and network requirements and research and resolve technical issues.
Present training to a variety of audiences and ensure system documentation is current, accessible, and understood by customers.
Assess user progress and provide optimization training to improve proficiency, efficiency, and satisfaction.
Lead optimization activities to help staff use systems effectively.
Perform ongoing on-call duties for one or more applications that may generate incidents outside business hours, and provide on-call support for critical applications as needed.
Troubleshoot and resolve system issues escalated by the help desk.
Travel on site, as needed and up to 25%, to support go-live events and other work-related occasions.
Perform other job-related duties as assigned.