IT Analyst 2 - Epic Inpatient (ClinDoc)

Tampa General Hospital•Tampa, FL

17h

About The Position

Under the direction of a Manager or Director and in accordance with established policies and procedures, the IT Analyst II performs intermediate-level analysis and support of information systems, including evaluating hardware and software based on end-user and operational requirements. The role is responsible for workflow analysis, system design, development, testing, training, implementation, management, and ongoing support of assigned applications and projects. The analyst works directly with department managers and senior-level staff to deliver automation and technology solutions that support strategic and operational objectives. The position maintains system specifications and technical documentation, serves as a liaison between Information Technology vendors and Tampa General Hospital (TGH), and participates in or leads departmental and hospital task forces, committees, and initiatives as assigned. It applies intermediate analytical, technical, managerial, and interpersonal skills and performs duties in alignment with the mission, vision, and values of Tampa General Hospital.

Requirements

High school diploma or GED.
Two years of information technology/applications experience, including build, test, and support of job-related applications, or equivalent healthcare/health-related experience.
Epic Inpatient/ClinDoc certification and experience.
Intermediate knowledge of application systems, system lifecycles, and healthcare-related technologies, including build, test, and support activities.
Ability to identify, analyze, and resolve moderately complex technical and workflow issues methodically, with appropriate escalation when necessary.
Ability to communicate effectively with technical teams, vendors, and non-technical stakeholders, tailoring communication to the audience and facilitating consensus.
Ability to create, maintain, and update medium-complexity technical and functional documentation in accordance with IT standards.
Commitment to timely, high-quality support and solutions that meet customer needs and service-level expectations.
Ability to mentor junior team members, support onboarding and training, and contribute positively to team development and collaboration.

Responsibilities

Perform intermediate-level analysis, configuration, testing, and support of assigned application systems and related technologies.
Conduct workflow analysis and contribute to designing and implementing system solutions that align with departmental and organizational needs.
Support the system lifecycle—including planning, design, development, testing, training, implementation, and maintenance—for assigned projects and routine upgrades.
Troubleshoot and resolve moderately complex application and system issues, escalating unresolved problems according to established standards and protocols.
Develop and maintain technical and functional documentation, including workflows, interface diagrams, specifications, change records, and downtime procedures.
Act as a liaison between IT vendors and TGH, coordinating issue resolution, upgrades, and system support activities as needed.
Participate in and may lead departmental or hospital committees, task forces, and focus groups supporting organizational initiatives.
Mentor and support junior or new team members through knowledge sharing, training, and guidance on systems and processes.
Ensure solutions are thoroughly tested and meet functional requirements before production implementation.
Follow organizational policies related to data security, privacy, compliance, safety, and professional conduct while supporting the mission and values of Tampa General Hospital.