IT Analyst 2 - Epic Orders, Inpatient Informatics

Tampa General Hospital•Tampa, FL

18h

About The Position

Under the direction of a Manager or Director and in accordance with established policies and procedures, the IT Analyst II performs intermediate-level analysis and support of information systems, including evaluating hardware and software based on end-user and operational requirements. The role is responsible for workflow analysis, system design, development, testing, training, implementation, management, and ongoing support of assigned applications and projects. The analyst works directly with department managers and senior-level staff to deliver automation and technology solutions that support strategic and operational objectives. The position maintains system specifications and technical documentation, serves as a liaison between IT vendors and Tampa General Hospital (TGH), and participates in or leads departmental and hospital task forces, committees, and initiatives as assigned. It applies intermediate analytical, technical, managerial, and interpersonal skills and performs duties in alignment with the mission, vision, and values of Tampa General Hospital.

Requirements

High school diploma or GED.
Two years of information technology/applications experience, including building, testing, and supporting job-related applications, or equivalent healthcare/health-related experience.
Intermediate knowledge of application systems, system lifecycles, and healthcare-related technologies, including build, test, and support activities.
Ability to identify, analyze, and resolve moderately complex technical and workflow issues using a structured and methodical approach, with appropriate escalation when necessary.
Ability to communicate effectively with technical teams, vendors, and non-technical stakeholders, tailoring communication to the audience and facilitating consensus.
Ability to create, maintain, and update medium-complexity technical and functional documentation in accordance with IT standards.
Commitment to timely, high-quality support and solutions that meet customer needs and service-level expectations.
Ability to mentor junior team members, support onboarding and training, and contribute positively to team development and collaboration.

Nice To Haves

Epic Inpatient Orders certification.

Responsibilities

Analyze, configure, test, and support assigned application systems and related technologies.
Conduct workflow analysis and contribute to the design and implementation of system solutions aligned with departmental and organizational needs.
Support the full system lifecycle for assigned projects and routine upgrades, including planning, design, development, testing, training, implementation, and maintenance.
Troubleshoot and resolve moderately complex application and system issues, escalating unresolved problems according to established standards and protocols.
Develop and maintain technical and functional documentation, including workflows, interface diagrams, specifications, change records, and downtime procedures.
Act as a liaison between IT vendors and TGH, coordinating issue resolution, upgrades, and system support activities as needed.
Participate in and potentially lead departmental or hospital committees, task forces, and focus groups supporting organizational initiatives.
Mentor and support junior or new team members through knowledge sharing, training, and guidance on systems and processes.
Ensure solutions are thoroughly tested and meet functional requirements before production implementation.
Follow organizational policies regarding data security, privacy, compliance, safety, and professional conduct while supporting the hospital’s mission and values.