Epic Analyst - HIM

CHRISTUS Health•Irving, TX

About The Position

The Application System Analyst II serves as a liaison between system end-users, operational leaders, support resources, and vendors to design, build, support, and optimize assigned applications. The analyst evaluates business issues, requirements, and workflows and applies application knowledge to meet operational and organizational needs. The role contributes to analysis, testing, documentation, and implementation of medium- to high-complexity software activities, with sufficient healthcare knowledge and systems expertise to implement assigned applications with minimal guidance. The analyst provides application support and optimization, works with the Service Desk on service requests, troubleshoots moderate incidents independently, and manages medium-complexity projects and requests. The position collaborates with customers, operational leaders, technical teams, vendors, and colleagues to resolve issues, improve workflows, maintain system quality, and support users. It also involves clear stakeholder communications, user education, documentation, change control, and ongoing development of application expertise. Travel and additional hours during critical problems may be required.

Requirements

At least 3 years of experience.
At least 2 years of experience in healthcare, business, or information systems.
Associate or bachelor's degree preferred, with a focus in healthcare, business, or information systems.
Ability to present complex data in meaningful formats such as charts and graphs.
Ability to adjust to and implement change.
Problem-solving and multitasking skills.
Ability to work as a team member and share information with and assist junior-level team members.
Proficiency in Microsoft Word, Excel, and PowerPoint.
Excellent customer service skills.
Highly effective written and verbal communication and interpersonal skills.
Strong organizational skills and ability to manage multiple priorities.
Ability to solve moderate incidents without direction and develop new functionality for requests with little direction.
Detailed healthcare knowledge and systems expertise.
Ability to make decisions on primarily routine cases and use independent judgment and analysis under minimal supervision.
Ability to collaborate with senior team members on approaches and solutions.
For Epic Analysts, certification or proficiency in the assigned Epic module must be obtained within 6 months of employment.
Epic certifications or proficiencies must be kept current by maintaining new-version training.

Nice To Haves

Associate or bachelor's degree focused in healthcare, business, or information systems.
Associated certifications in the area of focus.
Certification or proficiency in the assigned Epic module.

Responsibilities

Analyze, develop, test, document, educate, implement, support, maintain, and optimize assigned applications, solutions, and business processes.
Collaborate across teams and with customers, operational leaders, technical teams, end users, business partners, and vendors.
Provide oversight and project management for assigned tasks and manage medium-complexity projects and requests.
Analyze workflows and requirements, map current processes, elicit requirements, assess stakeholders, gather specifications, perform gap analysis, and recommend solutions.
Identify opportunities to improve customer usability, efficiency, experience, and operational workflows.
Represent user needs and expectations in system updates and enhancements.
Provide clear, organized status reports and explain complex design and configuration issues to users and stakeholders.
Independently analyze, design, configure, troubleshoot, and resolve moderate application incidents and requests.
Follow organizational configuration standards and change-management processes, including appropriate approvals, testing, and validation.
Coordinate code changes with vendors and collaborate with technical teams to identify infrastructure issues affecting applications.
Share vendor industry best practices with operational leaders and help align workflows with standardized practices.
Maintain relationships with end-user leadership, proactively address conflicts, and escalate when SLAs are breached or vendor action is insufficient.
Provide feedback and oversight on team members’ design, configuration, and deliverables; guide and mentor newer team members.
Evaluate new application releases and functionality and maintain current application knowledge.
Complete assigned educational courses or attend presentations, and assist with formal or informal training for users and coworkers.
Maintain high-quality work, communicate issues proactively, collaborate effectively, and perform other duties as assigned.
Travel to perform duties and work additional hours as needed during critical problems.