Sr. Application Analyst - Epic Health Information Management (HIM)

UHS • King of Prussia, PA

9d

About The Position

The Sr. Application Analyst – Epic Health Information Management (HIM) performs advanced implementation activities for UHS Information applications across UHS-owned facilities. The role coordinates implementation planning, design, testing, training, go-live, and support; configures applications and performs related testing; monitors facility issues after go-live and is responsible for their resolution; and coordinates assignments across team members to meet deadlines and maintain progress.

The analyst works with users, vendors, and Information Systems staff to develop or modify specifications; delivers application design solutions and documentation; oversees testing, quality assurance, user training, and application support; and ensures project plans and UHS standards are followed. The role also researches and resolves support tickets, including those related to major upgrades, provides scheduled on-call support, and follows service-level and change-management policies.

The position provides technical guidance and training to other analysts, communicates with user communities and management, prepares reports, and may interview applicants and contribute to performance evaluations. Domestic travel may be required, up to 10% depending on projects.

Requirements

• Bachelor's degree.
• Five to eight years of related experience.
• Five or more years of Information Systems experience in an acute care or ambulatory, multi-facility setting.
• Ability to present to senior leadership and multidisciplinary teams.
• Working knowledge of information-system application design, development, implementation, enhancement, and support methods and practices.
• Comprehensive working knowledge of clinical and/or relevant operational application analysis, design, build, deployment, modification, and troubleshooting.
• Ability to work with end users to determine software specifications, hardware requirements, and process-improvement workflows.
• Ability to create system documentation, project plans, test scripts, and education materials.
• Working knowledge of project management methodology and Information Systems standards, change control, quality, and system-performance methods and metrics.
• General familiarity with end-user business practices, concepts, and terminology sufficient to support clinical and/or relevant operational applications.
• Ability to transfer knowledge and mentor team members.
• Excellent written and verbal communication skills.
• Healthcare and application knowledge required.
• Epic certification in the primary application supported required.

Nice To Haves

• Registered Nurse, clinical, or operational experience in the Epic module supported.
• Project management experience.

Responsibilities

• Meet with users, vendors, and Information Systems staff to develop or modify system specifications.
• Develop advanced application design solutions and prepare appropriate documentation.
• Supervise the development of test data, system testing, and documentation throughout the application development life cycle.
• Perform quality assurance on application functionality.
• Research and resolve implementation-related Customer Support Center tickets.
• Follow UHS project management standards and ensure adherence to work plans, reporting serious deviations to management.
• Oversee user training in application operating procedures.
• Provide support and project direction to UHS entities as needed.
• Recommend and implement controls and procedures to protect UHS assets from unauthorized or inadvertent modification, disclosure, or destruction.
• Research and resolve Customer Support Center tickets, including those associated with major application upgrades.
• Follow UHS Service Level and Change Management Policies.
• Provide on-call support as scheduled.
• Maintain regular communication with the user community.
• Train analysts and provide technical support and guidance to team members.
• Maintain Service Excellence principles and submit routine and special reports promptly.
• Interview applicants for vacant positions as needed and contribute to performance evaluations of less experienced staff as needed.
• Keep management informed of activities, needs, and problems.
• Perform other tasks as required by management.

Benefits

• Challenging and rewarding work environment.
• Growth and development opportunities within UHS and its subsidiaries.
• Competitive compensation.
• Medical, dental, vision, and prescription drug plan.
• 401(k) plan with company match.
• Generous paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior