EPIC Application Coordinator- HIM

Oklahoma Heart Hospital•Oklahoma City, OK

About The Position

The EPIC Application Coordinator for Health Information Management (HIM) is a key member of the Epic implementation team and serves as the primary contact for the HIM application. The coordinator participates in system design, build, and testing, and coordinates solutions to project issues affecting the HIM Department. Throughout the project and after go-live, the role works with clinical workgroups to develop and maintain appropriate workflows, with a focus on chart tracking, release of information, deficiency tracking, and coding. The coordinator develops in-depth software knowledge through application support training and completion of certification projects and tests. The role supports application end users, identifies and resolves issues, guides workflow design and system testing, implements requested system changes, and connects end-user workflow needs with Epic implementation staff. The coordinator also communicates regularly with Epic representatives and works with them, the organization’s business community, and end users to ensure the system meets business needs and project deliverables and timelines.

Requirements

Bachelor’s degree in healthcare, IT, or a related field, or equivalent experience.
Three years of related experience, including experience with the HIM department and HIM workflows.
Ability and willingness to consider ideas and concepts from multiple viewpoints.
Ability and willingness to take ownership of work and complete it accurately, efficiently, and on time.
Ability and willingness to recognize and seek out needed tasks and help others.
Ability to gather, examine, and interpret information from different sources to identify problem causes and develop solutions that prevent recurrence.
Ability to persevere through difficult situations and meet performance expectations under stress and time pressure.

Nice To Haves

Additional experience with transcription and scanning workflows.

Responsibilities

Serve as the primary point of contact for the Health Information Management application.
Participate in system design, build, and testing, and coordinate solutions to issues affecting the HIM Department.
Work with clinical workgroups to develop and maintain appropriate workflows, focusing on chart tracking, release of information, deficiency tracking, and coding.
Attend application support training and complete application certification projects and tests.
Act as the primary support contact for application end users.
Identify issues within the application area and issues affecting other application teams, and work to resolve them.
Guide workflow design, system build and testing, and analysis of technical issues associated with Epic software.
Identify and implement requested changes to the system.
Serve as a liaison between end users’ workflow needs and Epic implementation staff.
Maintain regular communication with Epic representatives, including participating in weekly project team meetings.
Work with Epic representatives, the organization’s business community, and end users to ensure the system meets business needs and project deliverables and timelines.