Supervisory Program Analyst

Veterans Health Administration • Lakewood, CO

1d

About The Position

This position is in the Veteran and Family Member Programs (VFMP) Directorate under Integrated Veteran Care (IVC). The Supervisory Program Analyst oversees eligibility determinations for the CHAMPVA Program and maintains knowledge of the Children of Women Vietnam Veterans (CWVV), VA Spina Bifida, Foreign Medical Program (FMP), Camp Lejeune Family Member Program (CLFMP), and related programs. The role develops quality assurance plans, analyzes program data and cases, improves processing guidance, and provides recommendations to leadership.

The position is full-time, with 8-hour shifts Monday through Friday scheduled between 6:00 a.m. and 5:30 p.m. Ad-hoc telework may be authorized, and virtual work may be authorized for eligible current VA employees. Return-to-office mandates apply; selectees must report in person unless an exception or exemption is approved. The position may be filled at GS-09 or GS-11, with promotion potential to the full performance level when regulatory, qualification, and performance requirements are met. Selection at a lower grade does not guarantee promotion. Relocation and recruitment incentives are not authorized; the Critical Skills Incentive is not approved, and Permanent Change of Station is not authorized.

Requirements

• U.S. citizenship is required.
• Applicants must complete the application, questionnaire, and required online assessment.
• Selective Service registration is required for males born after December 31, 1959.
• Applicants must meet applicable time-in-grade requirements if they are current or former federal employees seeking reinstatement or applying through VEOA.
• For GS-09, one year of specialized experience equivalent to GS-07 is required, or qualifying graduate education or a combination of education and experience. Specialized experience examples include using qualitative and quantitative analysis to identify and resolve issues, applying management and organizational principles to administrative practices, and conducting interviews to gather information about organizational missions, functions, and procedures.
• For GS-11, one year of specialized experience equivalent to GS-09 is required, or qualifying graduate education or a combination of education and experience. Specialized experience examples include applying federal statutes and regulations to research and resolve questions, assessing eligibility requirements to maximize benefits and prevent erroneous payments, using databases to ensure accuracy and compliance, and documenting and presenting information to advise veterans and beneficiaries.
• A background/security investigation is required, and selected applicants must complete online onboarding and provide acceptable identification.
• Participation in the seasonal influenza vaccination program is required for VA Health Care Personnel.
• A one-year probationary period or two-year trial period is required, during which continued employment is evaluated.
• Only education or degrees recognized by the U.S. Department of Education from accredited institutions may be used to qualify; foreign education requires a Certificate of Foreign Equivalency with transcripts.

Responsibilities

• Develop and implement quality assurance review plans for CHAMPVA eligibility determinations, including sampling methodology, review frequency, and scoring criteria.
• Prepare quality management reports and dashboards for division leadership that summarize findings and error trends and recommend corrective actions.
• Review and update standard operating procedures and desk references to reflect current policy, address recurring errors, and improve processing consistency.
• Ensure eligibility determinations comply with privacy regulations, including HIPAA and the Privacy Act, and VA data quality standards.
• Analyze CHAMPVA eligibility application data, including volume, processing time, denial rates, and pending inventory, to identify workload trends and operational bottlenecks.
• Review samples of complex or denied eligibility cases to identify errors, policy misapplication, or systemic processing issues affecting program accuracy.
• Prepare analytical summaries, issue papers, and briefing documents that translate complex data findings into clear, actionable recommendations for non-technical audiences.
• Use logical reasoning to adjudicate or review precedent-setting eligibility cases when regulatory guidance is ambiguous, incomplete, or conflicting, and document the rationale for decisions.

Benefits

• Federal employees and their families have access to a comprehensive benefits package. Specific benefit eligibility depends on position type; applicants are directed to contact the hiring agency for details.
• VA may credit newly appointed federal employees for job-related non-federal experience or active-duty uniformed military service when determining annual leave accrual, subject to request and approval before appointment; approval is not guaranteed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed