Drug-GM Mdse/Clerk
The Kroger Co. • Augusta, GA4d
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DRUG-GEN MDSE/CLERK
The Kroger Co.•Augusta, GA
About The Position
Create an outstanding customer experience through exceptional service and help establish and maintain a safe, clean environment that encourages customers to return. Assist the department manager in reaching the department’s sales and profit goals and monitor established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety of others. The role involves answering customer questions, maintaining knowledge of department products, recommending items, offering samples, informing customers about specials, reviewing sell-by dates, and labeling, stocking, and inventorying merchandise. It also includes identifying and reporting discrepancies, safety risks, maintenance needs, accidents, and illegal activity. The employee must work cooperatively in a fast-paced and sometimes stressful environment, manage conflict constructively, follow directions, and support customers including minors, individuals with special needs, and older adults. Essential functions must be performed with or without reasonable accommodation.
Requirements
- Retail experience.
- Ability to handle stressful situations.
- Effective communication skills.
- Knowledge of basic math.
Responsibilities
- Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
- Gain and maintain knowledge of department products and answer questions or make product suggestions.
- Offer product samples to help customers discover new items or products they ask about.
- Inform customers of Drug GM specials.
- Recommend Drug GM items to customers to help them get the products they want and need.
- Review sell-by dates and take appropriate action.
- Label, stock, and inventory department merchandise.
- Report product ordering or shipping discrepancies to the department manager.
- Display a positive attitude.
- Stay current with present, future, seasonal, and special advertisements.
- Comply with safety procedures, reinforce safety programs, identify unsafe conditions, and notify store management.
- Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager about items needing repair.
- Notify management of customer or employee accidents.
- Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
- Work cooperatively in a fast-paced and sometimes stressful environment.
- Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
- Act honestly and with integrity regarding customer and business information.
- Follow directions and seek assistance when necessary to resolve customer and business issues.
- Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
- Perform the essential functions of the position with or without reasonable accommodation.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
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