Store Operations Manager (GM)

Insomnia Cookies•Fairborn, OH

5d•$50,000 - $55,000

About The Position

Insomnia Cookies is seeking a hands-on bakery operations leader to build and develop a team, create an exceptional guest experience, and own the bakery’s operational and business results. The manager leads day-to-day bakery operations, sets standards for team performance and service, and takes action to achieve sales and operational goals. The role includes coaching employees, supporting busy late-night shifts, engaging with guests, and identifying opportunities to improve and grow the business. The position works in a fast-paced bakery environment with frequent guest interaction, heat from ovens, refrigerated storage areas, cleaning chemicals, and moderate noise. Managers are expected to remain actively engaged in bakery operations and perform essential bakery team duties when needed. The schedule must meet bakery business needs, including evenings, late nights, weekends, and holidays as required; managers work a minimum of 45 hours per week. The listed annual salary range is $50,000–$55,000, with an opportunity for quarterly performance bonuses.

Requirements

At least 3 years of management or leadership experience in restaurant, retail, hospitality, or another fast-paced customer-facing environment.
Availability to work a schedule that reflects bakery needs, including 2–3 mid-to-late shifts during Thursday–Sunday.
Hands-on, player-coach leadership style and willingness to help wherever the team and business need support.
Track record of hiring, coaching, developing, and retaining teams.
Hospitality mindset and commitment to exceptional guest experiences.
Business acumen and ability to understand performance, set priorities, and turn goals into action.
Strong communication, organization, and problem-solving skills.
Comfort learning and using restaurant or retail technology and business systems.
Ability to obtain food safety certifications required for the location.
Ability to perform the essential functions of the position, with or without reasonable accommodation.
Ability to stand and walk for extended periods, including up to 8 hours per shift.
Ability to frequently reach, bend, stoop, twist, kneel, and lift.
Ability to regularly lift, carry, push, and pull up to 30 pounds and occasionally lift up to 50 pounds with assistance.
Ability to use hands and fingers to handle bakery equipment, food products, technology, and point-of-sale systems.
Ability to safely operate bakery and kitchen equipment in accordance with company procedures.
Ability to work around varying temperatures, including ovens, freezers, and refrigeration units.
Ability to read order screens, reports, recipes, schedules, and safety information.
Ability to communicate effectively with guests and team members in a fast-paced environment with frequent interruptions.
Ability to work nights and weekends.

Responsibilities

Own day-to-day bakery operations, ensuring shifts are staffed, prepared, and set up for success.
Maintain standards for cookie quality, speed, accuracy, cleanliness, food safety, and bakery execution.
Manage scheduling and labor execution while balancing team and business needs.
Manage ordering, inventory accuracy, product rotation, shrink, and other bakery controls.
Maintain operational routines and address gaps when standards are not met.
Create a welcoming and energetic guest experience that reflects the Always Warm promise.
Set hospitality standards and coach the team to provide friendly, fast, memorable service.
Monitor the guest experience, identify opportunities to improve it, and take action when service falls short.
Hire, onboard, coach, and develop Shift Leaders, Cookie Crew, and Delivery Drivers.
Create a culture with clear expectations, recognition, support, and accountability.
Provide consistent coaching and real-time feedback; develop Shift Leaders to lead shifts, coach teams, and solve problems.
Build a talent pipeline and career-growth opportunities for team members.
Own bakery performance by understanding sales and key performance measures and acting to achieve goals.
Identify business opportunities and turn them into action; lead with urgency, accountability, and consistency, particularly during peak and late-night shifts.
Partner with the District Manager and field leadership to solve problems and improve bakery operations.
Build local community connections and execute local marketing activities to increase awareness, traffic, and sales.
Work a schedule that reflects bakery needs, including evenings, late nights, weekends, and holidays when required; work at least 45 hours per week.
Perform essential bakery team duties when needed.