Store Operations Manager (GM)

Insomnia Cookies•Indianapolis, IN

7d•$50,000 - $60,000

About The Position

Insomnia Cookies is hiring a hands-on Bakery Operations Manager to lead a bakery team and own the bakery’s guest experience, operations, and business results. The manager sets standards, hires and develops employees, creates a supportive and accountable team environment, and drives sales and operational performance. This role is actively involved in daily bakery operations, including coaching the team, serving guests, and leading busy late-night shifts. The manager is responsible for operational execution, guest experience, talent development, and overall bakery performance. They work with the District Manager and field leadership to solve problems and improve operations, while building local community connections and carrying out marketing activities. The position requires a flexible schedule, including evenings, late nights, weekends, and holidays as business needs require, and a minimum of 45 hours per week.

Requirements

At least 3 years of management or leadership experience in restaurant, retail, hospitality, or another fast-paced customer-facing environment.
Availability for a schedule that reflects bakery needs, including 2–3 mid-to-late shifts during Thursday–Sunday.
Hands-on, player-coach leadership style and willingness to assist wherever the team and business need support.
Track record of hiring, coaching, developing, and retaining teams.
Natural sense of hospitality and commitment to an exceptional guest experience.
Strong business acumen and ability to understand performance, set priorities, and turn goals into action.
Strong communication, organization, and problem-solving skills.
Comfort learning and using restaurant or retail technology and business systems.
Ability to obtain food safety certifications required for the location.
Ability to perform the essential functions of the position with or without reasonable accommodation.
Ability to stand and walk for extended periods, including up to 8 hours during a shift.
Ability to frequently reach, bend, stoop, twist, kneel, and lift.
Ability to regularly lift, carry, push, and pull up to 30 pounds and occasionally lift up to 50 pounds with assistance.
Ability to use hands and fingers to handle bakery equipment, food products, technology, and point-of-sale systems.
Ability to safely operate bakery and kitchen equipment in accordance with company procedures.
Ability to work in varying temperatures, including near ovens, freezers, and refrigeration units.
Ability to read order screens, reports, recipes, schedules, and safety information.
Ability to communicate effectively with guests and team members in a fast-paced environment with frequent interruptions.
Ability to work nights and weekends.

Responsibilities

Own daily bakery operations and ensure each shift is staffed, prepared, and set up for success.
Maintain standards for cookie quality, speed, accuracy, cleanliness, food safety, and bakery execution.
Manage scheduling and labor execution in line with team and business needs.
Manage ordering, inventory accuracy, product rotation, shrink, and other bakery controls.
Maintain operational routines and address gaps when standards are not being met.
Create a welcoming, energetic guest experience that reflects the company’s Always Warm promise.
Model hospitality and coach the team to provide friendly, fast, memorable service.
Monitor the guest experience, identify opportunities to improve it, and address service shortcomings.
Hire, onboard, coach, and develop Shift Leaders, Cookie Crew, and Delivery Drivers.
Build a clear, supportive, recognized, and accountable team culture.
Provide consistent coaching and real-time feedback to team members.
Develop Shift Leaders to lead shifts, coach teams, and solve problems.
Build a talent pipeline and support team members’ career growth.
Own bakery performance by monitoring sales and key performance measures and taking action to achieve goals.
Identify business opportunities and translate them into action.
Lead with urgency, accountability, and consistency, particularly during peak and late-night shifts.
Partner with the District Manager and field leadership to solve problems and continuously improve the bakery.
Build local community connections and execute local marketing activities to drive awareness, traffic, and sales.
Perform essential bakery team member duties when needed.
Work a minimum of 45 hours per week, including evenings, late nights, weekends, and holidays as business needs require.