Store Operations Manager (GM)

Insomnia Cookies•Columbia, MO

3d•$50,000 - $55,000

About The Position

The Store Operations Manager leads the day-to-day operation of an Insomnia Cookies bakery, building and developing a team, creating an exceptional guest experience, and owning business results. This is a hands-on leadership role that includes coaching and developing employees, working during busy and late-night periods, connecting with guests, and identifying ways to improve sales and operations. The manager is responsible for operational execution, hospitality, talent development, and bakery performance. They ensure shifts are staffed and prepared; maintain standards for product quality, speed, accuracy, cleanliness, and food safety; manage scheduling, labor, ordering, inventory, and bakery controls; and address operational gaps. They also hire and develop Shift Leaders, Cookie Crew, and Delivery Drivers, and partner with the District Manager and field leadership to improve results. The role requires a flexible schedule that reflects bakery needs, including mid-to-late shifts, nights, weekends, and holidays. Managers work a minimum of 45 hours per week and are expected to remain actively engaged in bakery operations and perform essential bakery team duties when needed. The work takes place in a fast-paced bakery with guest interaction, heat from ovens, refrigerated storage, cleaning chemicals, and moderate noise.

Requirements

At least 3 years of management or leadership experience in restaurant, retail, hospitality, or another fast-paced customer-facing environment.
Availability for a schedule reflecting bakery needs, including 2–3 mid-to-late shifts during the latter part of the week (Thursday–Sunday).
Hands-on, player-coach leadership style and willingness to help wherever the team and business need support.
Track record of hiring, coaching, developing, and retaining strong teams.
Strong hospitality orientation and commitment to an exceptional guest experience.
Business acumen and ability to understand performance, set priorities, and turn goals into action.
Strong communication, organization, and problem-solving skills.
Comfort learning and using restaurant or retail technology and business systems.
Ability to obtain food safety certifications required for the location.
Ability to perform the essential functions of the position with or without reasonable accommodation.
Ability to stand and walk for extended periods, including up to 8 hours during a shift.
Ability to frequently reach, bend, stoop, twist, kneel, and lift.
Ability to regularly lift, carry, push, and pull up to 30 pounds and occasionally lift up to 50 pounds with assistance.
Ability to handle bakery equipment, food products, technology, and point-of-sale systems using hands and fingers.
Ability to safely operate bakery and kitchen equipment according to company procedures.
Ability to work in varying temperatures, including around ovens, freezers, and refrigeration units.
Ability to read order screens, reports, recipes, schedules, and safety information.
Ability to communicate effectively with guests and team members in a fast-paced environment with frequent interruptions.
Ability to work nights and weekends.
Ability to work a minimum of 45 hours per week.

Responsibilities

Own the bakery’s day-to-day operations and ensure every shift is staffed, prepared, and set up for success.
Maintain standards for cookie quality, speed, accuracy, cleanliness, food safety, and overall bakery execution.
Own scheduling and labor execution while balancing team and business needs.
Manage ordering, inventory accuracy, product rotation, shrink, and other bakery controls.
Maintain operational routines and address gaps when standards are not being met.
Create a welcoming, energetic bakery experience and deliver the company’s Always Warm promise.
Set hospitality standards and coach the team to provide friendly, fast, memorable service.
Monitor the guest experience, identify opportunities to improve it, and take action when service falls short.
Hire, onboard, coach, and develop Shift Leaders, Cookie Crew, and Delivery Drivers.
Set clear expectations, recognize strong performance, support team members, and hold them accountable.
Provide consistent coaching and real-time feedback; develop Shift Leaders to lead shifts, coach teams, and solve problems.
Build a talent pipeline and create career-growth opportunities for team members.
Own bakery performance by understanding sales and key performance measures and taking action to achieve goals.
Identify business opportunities and translate them into action; lead with urgency, accountability, and consistency, especially during peak and late-night shifts.
Partner with the District Manager and field leadership to solve problems and continuously improve the bakery.
Build local community connections and execute local marketing activities to increase awareness, traffic, and sales.
Work a flexible schedule that meets bakery needs, including evenings, late nights, weekends, and holidays as required.
Perform essential bakery team duties when needed.