Store Operations Manager (GM)

Insomnia Cookies•Indianapolis IN (IUPUI), IN

6d•$50,000 - $60,000

About The Position

The Store Operations Manager (also described as Bakery Operations Manager) leads the day-to-day operation of an Insomnia Cookies bakery, building and developing a team, creating an exceptional guest experience, and owning the bakery’s operational and sales results. This is a hands-on leadership role that involves working alongside the team, understanding business performance, coaching employees, leading busy evening and late-night shifts, and taking action to meet sales targets and improve results. The manager oversees operational execution, including staffing, scheduling, product quality, service speed and accuracy, cleanliness, food safety, ordering, inventory, product rotation, and shrink. The role also sets hospitality standards, recruits and develops Shift Leaders, Cookie Crew, and Delivery Drivers, supports accountability and career growth, and partners with district and field leadership. Managers are expected to build local community connections and execute marketing activities that support awareness, traffic, and sales. The position requires a flexible schedule that reflects bakery needs, including late shifts, evenings, nights, weekends, and holidays. Managers work a minimum of 45 hours per week. The work takes place in a fast-paced bakery with guest interaction, heat from ovens, refrigerated areas, cleaning chemicals, and moderate noise. The role involves physical activity and may require performing bakery team members’ duties when needed.

Requirements

At least 3 years of management or leadership experience in restaurant, retail, hospitality, or another fast-paced customer-facing environment.
Availability for a schedule reflecting bakery needs, including 2–3 mid-to-late shifts during Thursday–Sunday.
Hands-on, player-coach leadership style and willingness to help wherever the team and business need support.
Track record of hiring, coaching, developing, and retaining teams.
Hospitality orientation and commitment to exceptional guest experiences.
Business acumen and ability to understand performance, set priorities, and turn goals into action.
Strong communication, organization, and problem-solving skills.
Comfort learning and using restaurant or retail technology and business systems.
Ability to obtain food safety certifications required for the location.
Ability to perform essential job functions with or without reasonable accommodation.
Ability to stand and walk for extended periods, including up to 8 hours per shift.
Ability to frequently reach, bend, stoop, twist, kneel, and lift.
Ability to regularly lift, carry, push, and pull up to 30 pounds and occasionally lift up to 50 pounds with assistance.
Ability to use hands and fingers to handle bakery equipment, food products, technology, and point-of-sale systems.
Ability to safely operate bakery and kitchen equipment according to company procedures.
Ability to work in varying temperatures, including near ovens, freezers, and refrigeration units.
Ability to read order screens, reports, recipes, schedules, and safety information.
Ability to communicate effectively with guests and team members in a fast-paced environment with frequent interruptions.
Ability to work nights and weekends.
Ability to work a minimum of 45 hours per week.

Responsibilities

Own daily bakery operations and ensure each shift is staffed, prepared, and set up for success.
Maintain standards for cookie quality, speed, accuracy, cleanliness, food safety, and overall bakery execution.
Manage scheduling and labor execution to meet team and business needs.
Manage ordering, inventory accuracy, product rotation, shrink, and other bakery controls.
Maintain operational routines and address gaps when standards are not being met.
Create a welcoming, energetic guest experience that delivers the company’s “Always Warm” promise.
Model genuine hospitality and coach the team to provide friendly, fast, memorable service.
Monitor the guest experience, identify opportunities for improvement, and take action when service falls short.
Hire, onboard, coach, and develop Shift Leaders, Cookie Crew, and Delivery Drivers.
Set clear expectations, recognize strong performance, support team members, and maintain accountability.
Provide consistent coaching and real-time feedback; develop Shift Leaders to lead shifts, coach teams, and solve problems.
Build a talent pipeline and create career growth opportunities for team members.
Own bakery performance by tracking sales and key performance measures and taking action to achieve goals.
Identify business opportunities and translate them into action; lead with urgency, accountability, and consistency, especially during peak and late-night shifts.
Partner with the District Manager and field leadership to solve problems and improve bakery operations.
Build local community connections and execute local marketing activities to increase awareness, traffic, and sales.
Work a flexible schedule that reflects bakery needs, including evenings, nights, weekends, holidays, and peak periods.
Perform essential bakery team member duties when needed.