Store Operations Manager (GM)

Insomnia Cookies•Columbus, OH

5d•$50,000 - $55,000

About The Position

The Store Operations Manager leads the day-to-day operations of an Insomnia Cookies bakery, builds and develops the team, delivers an exceptional guest experience, and owns the bakery’s sales and operational results. This hands-on leadership role involves active participation in daily operations, coaching team members, leading busy and late-night shifts, and identifying ways to improve performance and grow the business. The manager oversees operational execution, including staffing, scheduling, product quality, service speed and accuracy, cleanliness, food safety, inventory, ordering, and bakery controls. They set the standard for hospitality, hire and develop Shift Leaders, Cookie Crew, and Delivery Drivers, and create a supportive, accountable team culture. They also monitor business performance, work with field leadership, and carry out local marketing activities. The role requires a flexible schedule that reflects bakery needs, including evenings, late nights, weekends, and holidays as required. Managers work a minimum of 45 hours per week and are expected to perform essential bakery team duties when needed.

Requirements

At least 3 years of management or leadership experience in a restaurant, retail, hospitality, or other fast-paced customer-facing environment.
Availability to work a schedule reflecting bakery needs, including 2–3 mid-to-late shifts during Thursday through Sunday.
Hands-on, player-coach leadership style and willingness to help wherever the team and business need support.
Track record of hiring, coaching, developing, and retaining effective teams.
Strong hospitality orientation and commitment to exceptional guest experiences.
Business acumen and ability to understand performance, set priorities, and translate goals into action.
Strong communication, organization, and problem-solving skills.
Comfort learning and using restaurant or retail technology and business systems.
Ability to obtain food safety certifications required for the location.
Ability to perform the essential functions of the position with or without reasonable accommodation.
Ability to stand and walk for extended periods, including up to 8 hours during a shift.
Ability to frequently reach, bend, stoop, twist, kneel, and lift.
Ability to regularly lift, carry, push, and pull up to 30 pounds, and occasionally lift up to 50 pounds with assistance.
Ability to use hands and fingers to handle bakery equipment, food products, technology, and point-of-sale systems.
Ability to safely operate bakery and kitchen equipment according to company procedures.
Ability to work in varying temperatures, including near ovens, freezers, and refrigeration units.
Ability to read order screens, reports, recipes, schedules, and safety information.
Ability to communicate effectively with guests and team members in a fast-paced environment with frequent interruptions.
Ability to work nights and weekends.
Availability to work weekends and holidays as business needs require, with schedule flexibility during peak periods and staffing needs.
Ability to work a minimum of 45 hours per week.

Responsibilities

Own daily bakery operations and ensure each shift is staffed, prepared, and set up for success.
Maintain standards for cookie quality, speed, accuracy, cleanliness, food safety, and overall execution.
Manage scheduling and labor execution in response to team and business needs.
Manage ordering, inventory accuracy, product rotation, shrink, and other bakery controls.
Maintain operational routines and address gaps when standards are not met.
Create a welcoming, energetic bakery experience that reflects the company’s Always Warm promise.
Model genuine hospitality and coach the team to deliver friendly, fast, memorable service.
Monitor the guest experience, identify improvements, and take action when service falls short.
Hire, onboard, coach, and develop Shift Leaders, Cookie Crew, and Delivery Drivers.
Set clear expectations, recognize strong performance, and support and hold team members accountable.
Provide consistent coaching and real-time feedback, and develop Shift Leaders to lead shifts and solve problems.
Build a talent pipeline and create opportunities for team members to advance.
Own bakery performance by understanding sales and key performance measures and acting to achieve goals.
Identify business opportunities and convert them into action.
Lead with urgency, accountability, and consistency, particularly during peak and late-night shifts.
Partner with the District Manager and field leadership to solve problems and improve bakery operations.
Build local community connections and execute local marketing activities to increase awareness, traffic, and sales.
Perform essential bakery team duties when needed.